How to check if a provider is licensed
It is simple to check if a Company, Sole Trader or Employee holds a security licence, and under what service categories, by checking the PSPLA Public Register of licence holders –https://www.justice.govt.nz/tribunals/licences-certificates/pspla/public-register-of-licence-and-certificate-holders/
How to make a complaint against an unlicensed operator
If you are aware of a provider operating without the appropriate licence, you can either:
Make a complaint directly with the PSPLA online at justice.govt.nz/tribunals/licences-certificates/pspla/complaints-ob/complaints-about-private-security-operators/
(Note: a copy of the complaint notice will be provided to the party concerned which may in some cases be commercially sensitive)
Complete the following details that will enable the NZSA CEO to investigate and if appropriate, lodge a complaint with the PSPLA under the NZSA’s name.