NZSA newsletter – January 2020

CEO’s Report

Welcome to our January 2020 newsletter.

Hopefully Christmas and New Year have treated you well and the focus is now on ensuring a successful 2020!

From the NZSA’s perspective we are looking forward to the coming year with considerable excitement as we introduce three new member benefit programmes (refer below), continue to expand our MSD Skills for Industry programme, launch the Security Services Good Guidance document and are involved in developing a ground-breaking training initiative which will be profiled in our next newsletter.

NZSA HR Advisory Service member benefit

From the 1st February, NZSA members will be able to access free HR advice and obtain template Employment Agreements, Position Descriptions and other key Policy documents via the NZSA HR Advisory Service.

Members will be able to access the service either by calling 0800 HRLIVE (0800 475483) or emailing

Our contracted provider will provide an immediate response to enquiries received during normal business hours and will be able to provide best practice guidance on HR issues and individual situations. Where the level of advice moves beyond first level and requires specific action, our provider will advise the member accordingly and if required, can provide those services on preferential rates exclusive to NZSA members.

As part of the service we will also issue members regular updates and guidance on HR matters.

This is a fantastic offer for our members and in particular those smaller companies who do not have access to in-house or contracted HR expertise, so please ensure that your staff who may have a need for HR guidance are aware of the service.

More detailed information will be provided to members shortly.

NZSA Integrity Line member benefit

The NZSA has partnered with CrimeStoppers in launching this service effective from the 1st April.

The NZSA Integrity Line will provide all employees of participating members with access to a totally confidential service where they can report issues such as bullying, sexual harassment, poor employment conditions, illegal practices such as theft or drug dealing and other matters of concern occurring in the workplace. The service is particularly valuable where employees are reluctant to report matters due to fears that it may affect their employment or that by doing so, they may be further victimised.

Reports received through the Integrity Line service will be independently screened prior to being forwarded to nominated senior management within member companies for investigation and reporting back.

It is important to note also that the recently revised Government Procurement Rules include a requirement for the providers of designated contracts (which includes all Government security contracts) to “provide a voice for staff” in relation to employment practices and conditions.

Details on the Integrity Line service, including 0800 number and email contact, will be promoted over the next few months.

Tactical Solutions member benefit

Tactical Solutions are New Zealand’s leading provider of high-quality security equipment (including armour vests and body cameras) and uniforms. NZSA members will receive a 10% discount on all items purchased through Tactical Solutions – check out their online consumer store

NZSA support for LSV Programme

As part of our Skills for Industry partnership with MSD, we regularly attend and host employer expos where we can introduce candidates to the various career opportunities within the security industry.

In conjunction with the work expos, we have recently attended several of the LSV (Limited Service Volunteer) employer days and have been so impressed with the attitudes and commitment of the trainees that we have introduced an NZSA Award to be presented to the trainee demonstrating outstanding qualities for the security industry – initiative, empathy and going the extra mile.

The LSV programme is a free six-week motivational training course provided by MSD but facilitated by the New Zealand Defence Force. It is targeted at 18 to 25-year olds and aims to increase the number of young people entering employment or training by improving their self-discipline, self-confidence, motivation and initiative.

Our first award recipient was Trainee Ropati Tusani from Porirua at the Trentham graduation in early December. The course leader commented “Ropati was blown away by the award. Coincidentally I was sitting beside his parents during the graduation and after I presented the award his dad shook my hand in appreciation and had a wee tear in his eye. Proud parents indeed”.

Security Services Good Guidance document

This document has been a long time in the making but is in the final stages of review by WorkSafe and is expected to be available for official launch within the next few months.

The history goes back to the tragic death of Security Officer Charanpreet Singh Dhaliwal on the 18th November 2011 when assigned to his first night on duty. The Coroners Report into the death made three key recommendations, including tasking WorkSafe (ACC at the time) with preparing an industry-wide code of practice or guideline.

Whilst WorkSafe acknowledged their responsibility to produce this document back in 2017, they also confirmed it was at the lower end of their priorities and realistically it would be at least five years before it could be considered.

The NZSA has subsequently taken ownership for developing the guideline and with input and assistance from stakeholders, including E tu and NZCTU, has progressed the document to the stage where it has been through rigorous consultation and is ready for release.

The Security Services Good Guidance document provides detailed operational instruction for all security providers, employees and customers that will ensure services are provided safely and in accordance with good practice. Once released, it will be available in soft copy on the respective websites for the PSPLA, NZSA, E tu, NZCTU and WorkSafe.

In the interests of making the document available, the initial release version excludes service specifications on some specialised services such as Event Security and Hospital Security. We are in the process of forming special interest working groups to assist in developing the content for these sections – if you have expertise in these areas and wish to be involved, please let me know (email

Virtual Reality Training for delivering CoA Unit Standards

The NZSA is currently working with MSD and software developer JBA (Joy Business Academy) to develop a VR (virtual reality) training platform for the delivery of the three CoA or Mandatory Training unit standards.

We are very confident that this will offer the industry a number of benefits such as improved access to training, consistency of delivery and enhanced learning outcomes as well as addressing current literacy issues and providing significant cost and time savings.

Obviously we still have a lot of work required on this but in our next newsletter we will provide more detail around how the training will be introduced and expected timelines plus information on the successful introduction of VR training across other industry sectors.

Domestic Smoke Alarm Installation Compliance

It has become apparent to the NZSA that there is some confusion within the New Zealand security industry regarding the requirements for the connection of domestic smoke alarms into security systems.

The NZSA has compiled a guidance document to clarify current legislative requirements. We are currently waiting for licensing approval from Standards NZ to include references from the Standards in the guidance document and as soon as this is received, the document will be distributed to all members and interested parties.

We strongly recommend that all service providers ensure they are compliant with these requirements and also implement a programme to retrospectively rectify non-compliant connection of domestic smoke alarms into security systems.

Increase in Minimum Wage – 1 April 2020

Members are reminded that the Minimum Wage increases to $18.90 per hour effective 1st April 2020.

Use of Surveillance Equipment for Recording Sound

We regularly receive enquiries from our members and industry customers about the legality of using cameras and other surveillance equipment to record sound.

The Privacy and CCTV Guide issued by our Privacy Commissioner for businesses, agencies and organisations ( does not specifically cover audio recordings but does emphasise the principle that recordings should not reasonably intrude on people’s privacy and the accepted interpretation is that audio would be deemed an unreasonable intrusion in most circumstances.

The legislation is a little clearer in the UK where the Information Commissioners Office issued a warning that states “CCTV must not be used to record conversations between members of the public as this is highly intrusive and unlikely to be justified”. The statement also noted “customers should choose a system without audio recording if possible or if the system comes equipped with a sound recording facility then it should be turned off or disabled in some other way”.

Our advice is that recording capability should always be turned off and if customers specifically request the recording facility, the provider should inform them of the privacy issues and actively seek to dissuade them from using the system for recording.

ROVE – Review of Vocational Education

The next phase of the view process is now underway with the announcement of the six industry-led Workforce Development Councils (WDC’s). The WDC’s will take over many of the key functions of the ITO’s and are intended to provide industry with greater leadership across vocational education and training.

The six WDC’s cover:
–  Construction and Infrastructure
–  Primary Industries
–  Service Industries
–  Health, Community and Social Services
–  Manufacturing, Engineering, Logistics and Technology
–  Creative, Cultural and Recreation

The security industry has been listed under the Service Industry WDC which includes coverage of wholesale trade, retail trade, accommodation and food services, tourism, cleaning, rental, hiring/leasing and real estate services, contact centres, business services and financial services.

Whilst this seems a logical fit for traditional “manpower” services such as guards, patrols, cash-in-transit, document destruction and monitoring/communication centres, there is a strong argument that “electronic services” such as alarms, cameras, access control and cyber would be better placed under either Construction and Infrastructure (which includes electrical services) or Manufacturing, Engineering, Logistics and Technology (which includes fire protection services).

I would welcome member feedback on this as it is critical that we have strong representation within the WDC structure if we are to achieve the best education and training outcomes for our members.


One in eight workers have caring commitments for a loved one who is elderly, ill or has a disability or chronic condition. National NGO Carers NZ has partnered with MSD and business networks to offer a free programme to help employers to be carer friendly. Simple steps can keep carers working, boost retention and productivity, and demonstrate commitment to workplace values. Carers NZ invites NZSA members to become CareWise. Learn more at or phone 0800 777 797.

Living with the Boss

The average New Zealander spends a third of their life working, but how well do we really know the boss we devote so much time to? In a new reality series screening on TV One each Wednesday, eight employees invite their boss to live under their roof in a bid to make a connection and hopefully improve workplace conditions.

The episode screening on Wednesday 22 January features Ian Crawford, the owner and director of NZSA member Cityguard, who moves in with Supervisor Afioae Solomona. This should make for fascinating viewing and congratulations to both Ian and Afioae for the involvement.

As always, we welcome all comments and feedback.

Kind Regards
Gary Morrison

Security Training and Professional Development SIG

Submitted by Andy Gollings, Chairperson

The Special Interest Group for Security Training and Professional Development convened one last time in 2019 with the main focus of this meeting being on the structure and content of the new National Certificate in Security Level 4. We see this certificate and its ability to develop front line security leadership as a key building block to raising industry standards which is a primary objective of this group. As part of this last meeting of 2019 we were also presented updates on the NZ Certificate in Electronic Security, the ROVE review and its impact on Skills Organisation and the review of the COA mandatory units, which are outlined below.

National Certificate in Security Level 4

A working group has been supporting Skills Organisation over the course of 2019 in the development of a new National Certificate in Security Level 4. This qualification is aimed at Senior Security Officers in a sole charge role or Security Team Leaders / Supervisors.

Graduates of this qualification will be able to:
–  Implement and maintain operational systems and risk management processes in a security work context.
–  Lead staff and support their development in a security workplace.
–  Implement and maintain the health and safety requirements for self and others, including defensive techniques, while carrying out security work.
–  Lead the response to incidents in a security work context.

NZ Certificate in Electronic Security

We were advised that the number completing the NZ Certificate in Electronic Security Level 3 is double the number from the previous year, with 45 currently enrolled. The Level 4 programme has been developed and approved by NZQA and M.I.T. will be supporting the delivery of the programme with a rollout expected in the second quarter of this year.

COA training update

The materials available for the COA mandatory training are currently under review to eliminate some of the unnecessary complexities of this training. We hope to see these updated materials being available by the end of the first quarter of this year.

In review 2019 was an interesting year for industry training with several NZSA initiatives being well received, this Special Interest Group among them. With the objective of raising industry standards your feedback and input is essential. Please direct any questions or concerns that you have to the NZSA so that we can work together to ensure our customers and our staff are provided the quality support that they deserve.

Tool insurance – choose it or lose it

Submitted by Lesley McClaren, Senior Commercial Broker, Rothbury Insurance

If your tools and equipment were lost overnight either by burglary, fire or flood, would you be able to work tomorrow, do you have a backup set, or some you can borrow? More importantly, would you have the funds to replace them?

Statistically one in five tradespeople have had some kind of tool theft from vehicles, garages or building sites and more recently from the destructive fire at the Sky Tower Convention site. As the name suggests, tool insurance covers the cost of replacing your tools if they’re stolen, lost or damaged and insurers don’t always offer the same level of cover.

Policy that offers “new for old” replacement:
Some policies only cover the depreciated value for older tools, which isn’t much use if you have to replace expensive gear, others offer a full replacement cover.

Excess options:
Higher excess will reduce the premiums however if it’s too high the policy does not work well for smaller claims. Some policies can offer excesses as low as $100 however this will increase the premiums, there are options and it depends on what you’re comfortable with.

How long to resolve a claim:
48-hour turnaround would be advantageous with someone to assist you through the process.

Review your insurances:
It’s to your advance to review your sums insured at least on an annual basis, particularly if you upgrade any of your tools or your business grows. Some policies ask for a collective value, some ask you to list the particularly expensive ones individually on your policy.

Stock insurance:
Stock insurance often gets lost if you do not specify the risk and the policy response may be restricted to “from the business premises” which does not work well if you are an installer who works on site. Tool insurance policies can offer a combined cover for both tools and stock in trade which will respond when losses occur while you are working on site.

Tool insurance can be expensive, mainly because tools and trade equipment are targeted so often, usually with multiple items being stolen and insurers do set the premiums according to the claims losses overall in this area.

Policies can start around an annual premium of $500-$700 plus gst, however if you are insuring $30,000 worth of tools premiums would be indicative of $1,755 plus gst depending on the excess on the policy. Relying on your domestic contents policy is not the best option as there are limits and restrictions, it does pay to have the right insurance in place.

As a broker Rothbury Insurance has access to a variety of insurance options for tools which enables them to source the best option available for your business. They offer member benefits to NZSA members and are happy to answer any of your questions. Please contact Lesley McClaren, Senior Commercial Broker, 021 512 970 or 09 914 9802.

Member Benefit – Site Safe

One of the NZSA member benefits is a 10% discount on your annual membership of Site Safe.

Site Safe membership benefits include:|

  • Access to a range of services including training courses
  • Receiver greater discounts on Site Safe training with each passing year
  • Quarterly newsletters and resources including ‘Proud to be Safe’ membership stickers and certificates
  • Access to exclusive resources including a library of toolbox safety talks, guidelines and research
  • Networking and knowledge sharing opportunities and member events around the country
  • Inclusion in the Site Safe Member Directory
  • Free posters with health and safety messages
  • Discounted online products
  • Consulting and Auditing discounts
  • Site Safe Health and Safety Kit at member prices.


We welcome the following new Corporate Members:

Glad Group (NZ) Ltd

Global Risk Consulting Ltd

Leading Sky Control Surveillance & Security Ltd

Millennium Group (NZ) Pty Ltd

Recon Security Ltd

Securicon Ltd

And the following new Associate Individual members:

Darren Sapich

Devin Louw

Rehan du toit


National Security Conference

15 April 2020
Massey University, Auckland

Organised by the team at the Centre for Defence & Security Studies at Massey University the key themes of the conference will be:
–  Countering terrorism, racism and xenophobia
–  Information and cyber-security
–  Security implications of climate change
–  Regional security and the Pacific Re-set

To register your interest please email

2020 Security Exhibition & Conference

22-24 July 2020
Melbourne Convention & Exhibition Centre

Organised by Diversified Communications Australia in partnership with ASIAL, the 35th annual event will feature an exhibition display, security conference and networking drinks.

New Zealand Security Awards

21 August 2020
Christchurch Town Hall

This year’s Awards ceremony will be held in Christchurch on Friday 21 August. Make sure you save the date!

NZSA Award to LSV recipient

The NZSA are proud to be a supporter of the LSV programme and present the NZSA Award at the end of each six week course.

This award is the NZSA Award for demonstrating outstanding qualities for the security industry – initiative, empathy and going the extra mile.

The first recipient of the NZSA Award is Trainee Ropati Tusani from Porirua, Wellington, pictured below.

The LSV (Limited Service Volunteer) programme is an MSD initiative run by the NZ Defence Force in Auckland, Wellington and Christchurch and provides life skills and motivation to find long-term employment.

NZSA newsletter – November 2019

Welcome to our November 2019 newsletter.

In our May newsletter I opened with commentary on the tragic events that occurred in Christchurch on the 15th March and referred specifically that our “she’ll be right” attitude towards security left us vulnerable to some form of attack and that it was only a matter of time before terrorism found its way to New Zealand.

I also commented that the challenge for government, and other parties such as the security industry, is how to create a more risk aware society where security becomes an important consideration across our every-day lives, but without significantly impeding the social freedoms that New Zealanders enjoy and value.

I recently attended a high profile government-hosted event held at our national museum, Te Papa, and attended by a number of Government Ministers, Ambassadors and senior ranking officials from New Zealand and Pacific defence agencies.

From what I observed there was no form of identity check, bags were not screened or searched and attendees were unescorted whilst on site, yet this was an event that even the most basic risk assessment would have identified as being of significant risk.

Unfortunately, those who we would expect to lead by example, and the staff who work for them, are often negligent in their own knowledge of security awareness and it is my concern that it will only be a matter of time before we experience another terrorism-related tragedy.

For more details please see our website news

Clarification re Licensing for Electricians

The Registrar for the Private Security Personnel Licensing Authority (PSPLA) has provided a guideline document for electricians in relation to registering with the PSPLA. This has been a contentious area for a long time and we applaud the Registrar for documenting what is considered best practice. A copy of the guidelines follows my report.

International Security Officer Day

International Security Officer Day developed from a concept originally launched in Singapore in 2014 and has now grown to be widely accepted around the world as an opportunity to recognise those who are in the front line of the provision of security services, and go about their roles quietly, effectively and with minimal recognition.

International Security Officer Day is recognised on the 24th July (24/7) each year and acknowledges that for 24 hours, 7 days a week, security officers are at work and ensuring it is secure for us all to be free from fear and interference.

The NZSA is very supportive of this initiative and will work with the NZ Security Magazine, our members and other stakeholders (including customers) to promote the day and increase society awareness of the great work performed by our Security Officers.

We will provide more information on this over coming months.


The NZSA AGM was held on the 26th September in conjunction with the Facilities Integrate exhibition at the ASB Showgrounds.

At the meeting we farewelled James Sutherland from the Board following nine years of service and welcomed the re-appointment of David Proud, VIP Security and the election of Caroline Halton, Cityguard.

It was pleasing to see unanimous support for changes put forward to the NZSA Rules and the adoption of the Annual Report. The rule changes will enable future restructuring of the Board and the potential to appoint an independent Chairperson and Board members should it be deemed appropriate.

The annual Report provides an update on the financial performance of the association and a chance to comment on achievements over the last twelve months. My report within the Annual Report follows:

Annual Report 2019 – message from CEO

I’m pleased to report that the last twelve months have been a period of delivery for the NZSA. Not just in stabilising the financial position of the association but also in achieving tangible gains in a number of areas including industry licensing, training and resourcing.

In my report last year, I referred to a number of shorter-term initiatives that had been implemented such as the office relocation, down-sizing of our support structure and the sale of our Training division. These have all been successfully implemented and have contributed significantly to a reported surplus of $118,892 for the year against a budget of $75,000 and a deficit last year of $62,918 (including a one-off cost of $50,000 associated with exiting our term lease in Takapuna).

We are also confident that with a continued strong governance of our revenue generating activities and financial performance, the association is well positioned and resourced to be able to offer our members improved member benefits and services in the years ahead.

Other highlights for the year include:

Industry Licensing

Significant achievements this year include confirmation that Monitoring Operators must be licensed under the Property Guard category (now recognised as either Security Officers or Monitoring Officers) and clarification that registered electricians must hold a security licence in the Security Consultant category when either selling security systems or providing security advice to customers.

We have also worked closely with our licensing authority (PSPLA) and the DIA Complaint Investigation and Prosecution Unit to take a hard line on unlicensed operators and applaud the recent prosecution of a serial unlicensed security operator.

Industry Training

There has been considerable work from Skills, the NZSA and industry work groups over the last twenty-four months in ensuring that industry qualifications are current, relevant and “fit for purpose” for trainees, employers and customers of the industry.

The current National Certificate in Security Level 2 (for guarding and patrol services) will be withdrawn at the end of this year and replaced by a New Zealand Certificate in Security Level 3. The qualification has been approved by NZQA and training materials are currently in development by training providers and Skills. The Level 4 is currently in development and will be available in 2020.

The National Certificate in Electronic Security (for security technicians) has now

been replaced with the New Zealand Certificate in Electronic Security with the Level 3 being delivered and the Level 4 recently approved by NZQA and with materials in development. Once available, the qualification will be available as an apprenticeship programme.

This year has also seen the development of a new qualification for Monitoring Operators based around the New Zealand Certificate in Contact Centres but contextualised for a monitoring centre environment.

Whilst the development of all three qualifications has been somewhat slower than hoped, there has still been significant progress and this is also mirrored in industry training outcomes where we have moved from 3% of the industry holding an NZQA qualification in 2016 to the current position of 15% of workers in the industry having a NZQA qualification.

MSD Skills for Industry initiative

In June 2018 the NZSA launched a pilot Skills for Industry contract in partnership with MSD, targeted at placing 90 candidates from benefit programmes into fulltime employment with NZSA members over a nine-month term. The pilot was the first industry led programme in New Zealand and the outcomes exceeded all expectations, successfully achieving the target placement numbers and being widely applauded by participating NZSA members and industry stakeholders.

Following the success of the pilot contract, the NZSA has entered into a new annual contract with MSD based on 150 placements annually. This not only provides NZSA members with much needed employee resource but also provides support funding to our members to assist with the training needs and pastural care requirements of the new employees.

It is also pleasing to see the NZSA Work Broker programme being held up as the benchmark for other industry sectors looking at entering into similar programmes.

Industry guideline

I’m pleased to advise that this document has now been prepared in draft and is undergoing an industry review prior to being circulated to the Unions and WorkSafe for consultation and input.

This document was originally promoted in the 2015 Coroners Report into the death of Security Officer Charanpreet Dhaliwal in 2011 where MBIE and WorkSafe were tasked with developing an Approved Code of Practice or Security Best Practice Guideline. Unfortunately, these agencies cited other priorities as taking precedence and it has required the NZSA with assistance from both Etu and NZCTU, to take ownership for preparation of the draft document.

Once approved by WorkSafe, the Guideline will be recognised as evidence of best practice and will be recognised as the “standard” for all companies operating in the guarding and security patrol sectors.

Looking forward

Whilst it is pleasing to report on such positive developments, there is also the reality that as an industry, we do have challenges ahead and areas on which we need to improve.

The recent announcement of vocational education reforms signal the managed disestablishment of ITO’s (Industry Training Organisations) and the introduction of a new model where training providers become responsible for arranging and supporting all vocational education (whether on-job or off-job) and Workforce Development Councils become responsible for moderating assessments.

The NZSA has over recent years developed an excellent relationship with our ITO, Skills, and we do hold major concerns with regards to the lack of detail and uncertainty around the new model, particularly where we have new qualifications in development.

We are also aware that changes in Government procurement (and specifically targeting security services) are due for implementation later this year and whilst we have been working closely with MBIE, the final detail has yet to be released. Similarly, the introduction of Fair Pay Agreements has been signalled as a possibility for next year, with guard and patrol service providers identified as a priority industry sector.

As mentioned earlier, the good news is that we are now well placed to manage these challenges for the benefit of our members and to look at other positive means in which we can demonstrate membership value.

I am very confident that the NZSA is recognised as the industry peak body and has the credibility with all stakeholders to be the true voice for the industry going forward.

As always, we welcome all comments and feedback.

Kind Regards

Gary Morrison


Letter from the Registrar


Security Training and Professional Development SIG

Submitted by Andy Gollings, Chairperson

The special interest group for Security Training and Professional Development continues to meet and we are making some progress towards our objective of applying wide industry experience to influence the quality and availability of training.

In our last meeting we were updated regarding the impact of ROVE on the ability of Skills to invest in the training materials for our industry. The good news is that they are fully committed to a review and streamlining of the mandatory COA units and the tools for their delivery. The bad news is that the new Level 3 and 4 qualifications will need to be supported by training material developed by Private Training Establishments. To this end the SIG has supported a request by Skills to NZQA seeking an extension to the existing Level 2 and 3 qualifications, more news to come on this shortly.

Skills updated on their new Contact Centre Qualifications (NZCiCC). The Level 3 qualification now being delivered with training effectively delivered in-house with Skills providing assessment tools that measure workplace training and how this is applied in the workplace.

We were provided an update of the NZ Certificate in Electrotechnology (Level 3 and 4). We are able to advise that a Training Plan has been submitted to NZQA for approval and we should expect that Level 4 will be available for delivery by 2020. MIT is contracted to manage this programme on behalf of Skills and ETEC will deliver it.

We are now looking to understand the quality and ability of in-house assessors and verifiers. We are investigating other options beyond the 4098 Assessor Qualification to prepare personnel to act as coaches, to develop the knowledge of their teams or verifiers and to ensure that evidence for assessment is credible. We have also discovered that Skills have some great resources, including instructional videos outlining the responsibilities associated with evidence capture for NZQA qualifications.

To continue to develop as an industry we need to be confident in the quality and consistency of training. Though there are some great trainers out there working hard to develop our workforce, accessing quality training can be challenging for some. We encourage any concerns or questions that you have be directed to the NZSA in the first instance so that we can work together to ensure our customers and our staff are provided the quality support they deserve.

NZ Certificate in Security Level 4 Review

The review of the security unit standards and the New Zealand Certificate in Security (Advanced) (Level 4) (Ref: 3643)
A Security Working Group consisting of the New Zealand Security Association, Skills, industry stakeholders and providers was set up to review the six security unit standards. Initially the review focused on the Level 4 unit standards only. As the group discussed the changes to be made to the standards they proposed that the Graduate Outcomes of the qualification required some minor changes to improve the qualification.

Qualification changes
The four Graduate Outcomes of the qualification have been amended. Graduate outcome three has had the most signification change:

  • Implement and maintain the health and safety requirements for self and others, including defensive techniques, while carrying out security work.

The inclusion of defensive techniques has given concern to some stakeholders who felt the consistent assessment of the Outcome will be difficult unless there are clear parameters for assessment and trained assessors who are competent in defensive techniques.

  • Maintaining the competency of defensive techniques of the security officer throughout their employment in the security industry

Review update on security unit standards 21737 and 21738
Title of unit standard 21737 changed from “Manage violence and personal safety as a security officer (level 3) (credit 8)”. Changed to “Mitigate risk to violence and personal safety from agressive behaviours (level 3) (credit 8)”. A new Outcome 4 was added to 21737 to assess the use of defensive techniques to respond to violence in a non-aggressive manner, aligning to the new Graduate Outcome 3 above. 21738 is all about the theory of the lawful use of force in security. Security officers do not have any additional powers for the “lawful use of force” as compared to those given to the general public. Here, the consequences of the “lawful use of force by security officers” must be understood. Does industry want to keep or expire this unit standard?

If you feel you want to have a say please forward your comments to Sadhna Chandra or Alan Reynolds by Friday 15 November. Email or

Member Benefit Newsflash

Tactical Solutions is proud to partner with NZSA and look forward to growing our relationship.

Tactical Solutions was formed in 1999 to offer security, law enforcement, defence, correctional, government and EMS organisations convenient and knowledgeable access to the world’s best operational equipment.

Since then Tactical Solutions have become the leading supplier of equipment and expertise to all of New Zealand’s government departments as well as securing significant purchasing contracts with private clients and government departments in Austalia and the Pacific Islands.


  • Managed services
  • Body armour vests
  • Body-worn cameras
  • Uniforms
  • Security equipment
  • Detection equipment

For a full list of capabilities please visit Tactical Solutions

Further information regarding the benefit offer will be announced to members in December.

Women’s Leadership Funding

Funding is available to support the development of female leaders across New Zealand’s security sector.

The initiative is providing women with grants of between $2,500 and $8,000 to enable participation in one of three programs that cover such things as reinforcing resilience and wellbeing, engaging with challenge and conflict, creating future focus, leading authentically and driving performance.

The scholarship funding is provided with the specific intent of providing powerful and effective development opportunities for security sector women, but has to be allocated by the end of 2019.

Expressions of interest – register before 6 December 2019
Find out more and register your interest by completing the form prior to 6 December:  register

New Members

We welcome the following new Corporate Members:

Bespoke Security Group Ltd
Crosbies Security Ltd
Empire Electronic Security Ltd

We welcome the following new Associate Company and Associate Individual Members:

Datalab 2011 Ltd
The Learning Place Ltd
Malik Awan
Sam Evans
Dion Neill
Rob Priest
Ajay Vir Singh
Luke Stevenson

Government event security

In our May newsletter I opened with commentary on the tragic events that occurred in Christchurch on the 15th March and referred specifically that our “she’ll be right” attitude towards security left us vulnerable to some form of attack and that it was only a matter of time before terrorism found its way to New Zealand. I also commented on the challenge for government, and other parties such as the security industry, to create a more risk aware society where security becomes an important consideration across our every-day lives, but without significantly impeding the social freedoms that New Zealanders enjoy and value.

I was recently invited by the office of the Defence Minister, Ron Mark, to attend the launch of the New Zealand Government’s Defence Assessment “Advancing Pacific Partnerships”. The event was held at our national museum, Te Papa, and attended by a number of government ministers, ambassadors and senior ranking officials from New Zealand and Pacific defence agencies.

Prior to attending the launch the thought crossed my mind as to the level of security that would need to be extended to such an event. Given the media exposure of the launch, the iconic venue (Te Papa), the political subject topic (defence in the Pacific) and the profile of the attendees, my expectation was for a very visible security presence with a requirement for identity verification and the probability of screening similar to what is the norm at domestic airport check-in.

The reality however was very different and left me somewhat exasperated and disappointed at the example being set by lead government agencies and with the feeling that lessons haven’t been learnt.

I arrived at the venue a few minutes early and at the same time as two others who were both casually dressed (the dress standard was service dress or suit equivalent). I was carrying a small overnight bag and one of the others carried a large case which I later observed contained electronic filming and recording equipment. The in-house security officer at the entry was engaged in discussion with a tourist and waved us to go inside where we were met at reception and asked if we were attending the launch. On confirming we were, we were given directions to the meeting room on level four. When we arrived at the meeting room the two persons I was with said they were with the media and were allowed straight into the room – I was asked my name and when they couldn’t find it on the guest list, my details were promptly entered by hand and I was let through.

Whilst I am aware that there is extensive camera coverage throughout the Te Papa facility, there was no form of identity check, bags were not searched or screened and attendees were unescorted whilst on site, yet this was an event that even the most basic risk assessment would have identified as being of significant risk.

Unfortunately those who we would expect to lead by example, and staff who work for them, are often negligent in their own knowledge of security awareness and it is my concern that it will only be a matter of time before we experience another terrorism-related tragedy.

To exacerbate matters, there was no form of health and safety induction or message what-so-ever!!

Gary Morrison

Red Badge goes from Strength to Strength

In an environment of heightened risk in New Zealand, demand continues to grow for premium Security Services across all sectors.

As the largest New Zealand owned and operated man-power Security Company, Red Badge is seeing increased need for its advice, experience and industry-leading security.

The recent acquisition by Red Badge of Auckland-based man-power security company TLC Security, not only strengthens and grows its client base but most importantly its team of security guards and customer service hosts, which now exceeds 3000 nationwide.

Red Badge continues to lead the Security market in Construction, Retail, Corporate, Stadiums, Venues, Events and City Councils. With operations in every major New Zealand city, the Red Badge Group offers nationwide coverage to a large and diverse client base.

Demand for specialist security, under the Red Security brand, and outstanding customer service staff, under the Awesome Events brand, has seen the Red Badge Group grow into a formidable and diverse business.

While organic growth continues for us across all sectors due to our knowledge, experience, honesty, and reputation as best in market service, growth through acquisition is something we continue to explore. The purchase of TLC Security comes at a great time and it’s a perfect fit for us” says Managing Director, Gary Wilton.

We have a large, well trained, enthusiastic team that we are incredibly proud of and our client feedback is nothing but encouraging. Further acquisitions are certainly a possibility as we continue to grow our brand and our reputation as New Zealand’s premier security supplier. We are super busy and very excited about the futurewe are in very good shape” adds Wilton.

For more detail:

contact Gary Wilton on 021 520160 or

SIS Group to partner with Platform 4 Group

A leading Auckland based security provider has attracted investment from globally recognised SIS Group via its Australian subsidiary, which includes MMS Security ( Platform 4 Group (P4G) has been actively looking for a strategic partnering opportunity to support its growth strategy in New Zealand.

 P4G is a leading provider of event services, patrols, monitoring and static guarding in the manufacturing, construction, hospitality and commercial sections throughout New Zealand.

 P4G Managing Director Aaron Colthurst says the deal is exciting news for the company’s 1,100 employees and over 500 customers.

“This new strategic partnership gives us the resources we need to support our planned growth and provide international expertise from a partner who shares our values and our focus on doing an exceptional job for our customers,” Mr Colthurst said.

 “Whilst SIS Group has acquired just over 50% shareholding in P4G, in a practical sense the existing operational structure will remain the same. I will continue in my role of Managing Director and it will be business as usual for our management team, with MSS and its parent SIS Group providing valuable financial and strategic support.

 “Alongside the financial support, there are many benefits of P4G being able to access MSS’s business intellectual property which support a wide range of industry sectors across Australia.

 “We are now in the enviable position to seek out further bolt-on acquisition opportunities, as part of our overall growth strategy, in addition to our organic growth”.

 “We are looking forward to a strong future in the New Zealand security industry with this global giant as our strategic partner,” Mr Colthurst said.

For further information please contact Aaron Colthurst 021-664488

New look Kiwi Access card to replace 18+ card from January 2019

The new Kiwi Access Card has enhanced security features, which makes it a secure and reliable form of identification (like the 18+ Card currently). The updated features of the Kiwi Access Card include the use of embossing, micro text, and also braille. To give you a full insight into all the security features and unique design details of the card, we have included with this email a helpful resource with the full information on it.

You can use the attached document as a guide for verifying the validity of Kiwi Access Cards used to purchase goods or services through your business. Please familiarise yourself with the Kiwi Access Card security features, and share this resource with staff members that will be responsible for accepting the ID. We are producing a small flyer which shows the cards that are valid, which can be put up around your point of sale areas, behind the bar, etc, to assist staff with identifying valid cards.  We will circulate these to you in the new year – if you require more please contact our office.

The new Kiwi Access Card has been designed with everyone in the New Zealand community in mind. We have changed the name and the look of the card so that it can better address the needs of everyone, across our society, that needs a form of secure identification to give them access to goods and services. You do not need to be a New Zealand citizen or passport holder to apply for the Kiwi Access Card.

There have been no changes in the process to obtain a card. Like the 18+ Card, applicants must be 18 years or older to be entitled to apply for a Kiwi Access Card. Proof of age is required as part of the application process. Applications for the new Kiwi Access Card will be available from 14 January 2019, and can be made via NZ Post. The Kiwi Access Card will retail at $55 including GST.

Please also note that the current and previous versions of the 18+ Card remain valid for 10 years from the date of issue.

Summary of key changes to the Employment Relations Amendment Bill 2018

Below is a summary of the key changes contained in the Employment Relations Amendment Bill 2018 that was passed by Parliament last week.

The most significant change that came into effect on 13th December 2018 (being the day after Royal Assent) is that businesses must now enter into bargaining for multi-employer collective agreements if asked to join by a union, HOWEVER, they will not have to settle a multi-employer collective agreement if their reason for not wanting to settle is based on reasonable grounds.
For example, if there are significant differences between two employers – such as one operating in Auckland where price and wages are higher, and the other in Invercargill – it could be reasonable for one employer to negotiate a single-employer collective agreement instead.

The most significant change that comes into effect on 6th May 2019, particularly for those involved in guard services, is the right to set rest and meal breaks is to be restored, HOWEVER, some limited exemptions may apply in specified essential services or national security services.

Amendments to Part 6D (rest breaks and meal breaks).  Section 69ZEA – Exemption from requirement to provide rest and meal breaks. 
This states that an employer is exempt from the requirement to provide rest breaks and meal breaks if:
a)   The employer is engaged in the protection of New Zealand’s national security, and
b)   Continuity of service is critical to New Zealand’s national security, and
c)   The employer would incur unreasonable costs in replacing the employee during the rest or meal breaks with another person of sufficient skill and experience and without compromising New Zealand’s national security

The amendments Bill does not provide a definition for “national security” however the NZSA’s position is that all security workers who hold a Certificate of Approval under the Property Guard classification should be recognised as being engaged in New Zealand’s national security and we will lobby government on that basis.

See attached pdf for futher details