Company Description
Specialist Distributor, Specifier of Security Solutions.
Gate Automation, Boom Gate Barriers, IP / SIP Intercoms, Touchless Access Control, Pedestrian
Turnstiles / Speed Gates, Automatic Door Operators, AI Powered Weapons Detection Systems,
Hostile Vehicle Mitigation (HVM) Blockers and Bollards, Smart Electronic Locking Devices &
Hardware for gates and doors.
Role Description
This is a full-time, on-site role for a Technical Support Specialist based on the North Shore of
Auckland. The role primarily involves providing technical support for installers, addressing and
resolving technical issues, and ensuring customer satisfaction. Daily tasks include
troubleshooting technical problems, analysing and diagnosing issues, and offering clear
resolutions. You will collaborate with various colleagues to ensure seamless customer experiences
and document solutions for future reference.
Management of multiple customer engagements and prioritisation is a crucial skill required.
Day to day operational tasks are included in the role. Supporting the multi-faceted business
functions of warehousing, logistics, customer service and meeting attendance all play a part in
this tight team environment.
Updating and continually building a dossier of technical quick guides for market leading
technical support.
Experience / Track record.
• Mechanical / electronic experience
• Proficiency in Technical Support and Troubleshooting
• Strong Analytical Skills for problem-solving and diagnosing issues
• Exceptional telephony and face to face communication skills
• Microsoft 365 suite experience | Outlook, Word, Excel, PP.
• Excellent communication skills and ability to clearly guide customers
• Ability to work efficiently in an on-site team environment and off site as required
Qualifications
• Military or Police trained [not essential]
• Bachelor’s degree [preferred, not essential]
• Trade Qualification
• OR proven associated experience
A significant career building role for the right candidate. The opportunity exists to join one of the most advanced
and ambitious security distribution businesses in Australasia.
The correct candidate will hold a strong personal growth attitude. You’ll be required to prove this
through the extensive interview process.
Due to the nature of our suppliers being in European and North American countries, hours may
be unconventional. An expectation of high commitment to work through to meet customer and
colleague outcomes is paramount.
The individual that succeeds to obtain this role will display and have references outlining
ingenuity, integrity, loyalty, strength and persistence when challenges are faced.
Renumeration is a salary set above market rate with performance based incentives.
Due to the nature of high security project work, respective New Zealand and Australian Police
check will be carried out for shortlisted candidates.
ACCESS X – New Zealand and Australia
E [NZ] [email protected] E [AU] [email protected]
P [NZ] 0800 284 339 P [AU] 1800 284 339
W | www.xtractone.co.nz W | www.xtractone.com.au
13 Beatrice Tinsley Crescent North Harbour, Auckland 0632 NEW ZEALAND
Level 9, 140 Bourke Street, Melbourne, VIC 3000, AUSTRALIA
Legal entities – NZ – Bellarose Holdings Limited – trading as ACCESS X Oceania. AU – TISO Australia PTY Limited – trading as ACCESS X Ocenaia.