Night Communications Manager

We are seeking an experienced communications superstar to run our busy call center.

Based in Auckland, you will be responsible for taking calls from throughout New Zealand and making decisions that affect service delivery.

The position will involve a rotating shift pattern that will include night shifts during the week and weekend.

The successful applicant will be customer service driven with excellent verbal English skills backed up by the ability to generate grammatically correct reports to both clients and management.

You must have excellent computer skills and be able to manage several competing tasks simultaneously.

As the first point of contact, you will manage relationships with key clients and contractors and will be responsible for dispatching patrolman and guards to a range of priority and routine tasks.

The role will include ensuring that Simply Security’s response is in line with both organisational and site-specific Standard Operating Procedures. You will have an eye for detail and have a keen understanding of our obligations as they relate to response, health, and safety and agreed on escalation policy.

The ideal candidate will have previous call taking and/or dispatching experience.

Experience with Argus fleet tracking software, Microsoft SharePoint and popular call center CRM products will be an advantage.

Previous experience in the Security Industry would be a bonus as would geographical knowledge of the country’s main centers.

If you’re keen to be part of an exciting industry, are level headed and are up for a new challenge with the opportunity for progression, we would like to hear from you.

You must be willing to work a range of shifts including nights and weekends and have the right to work in New Zealand.

If this sounds like you, please send your CV and a covering letter to [email protected].

Applicants for this position should have NZ residency or a valid NZ work visa.