Customer Champion of the Year
This award recognises an individual in the role of Account Manager, Relationship Manager, or similar, who has demonstrated outstanding performance in their role. These roles require a high degree of operational skill and knowledge together with a demonstrated empathy towards understanding the customers business needs and meeting their required outcomes. The recipient will have a history of developing close and long-standing relationships with their customers and be viewed as providing a substantial and quantifiable benefit to the customers business operations.
Design and Support Electronic Sector Professional of the Year
This award recognises the excellence, commitment, and professionalism of those providing design and support services to the electronic sector of the security industry. This award will be presented to an individual who has demonstrated not only technical expertise but also exemplary customer service and continually meets or exceeds best practice. The recipient will be a person who provides a valuable role within the business and sets incredibly high standards.
Electronic Security Trainee of the Year
This award recognises an individual who has made outstanding progress in professional development and training for their role in the electronic sector of the security industry. They will have displayed commitment towards training and achieving results through the NZQA national qualification framework. The recipient will be a person who is self-motivated, sets goals and aspires to progress their security career.
Guarding Sector Trainee of the Year
This award recognises an individual who has made outstanding progress in professional development and training for their role in the guarding sector of the security industry. They will have displayed commitment towards training and achieving results though the NZQA national qualification framework. The recipient will be a person who is self-motivated, sets goals and aspires to progress their security career.
Install and Service Electronic Sector (Corporate) Technician of the Year
This award is specific to larger corporates who have more than five technicians in their employment and recognises excellence, commitment, and professionalism of those operating as Security Technicians and providing installation and/or service duties. This award will be presented to an individual who has demonstrated not only technical expertise but also exemplary customer service and continually meets or exceeds best practice. The recipient will be a person who provides a valuable role within the business and sets incredibly high standards.
Install and Service Electronic Sector (SME) Technician of the Year
This award is specific to SMEs with five or less technicians in their employment and recognises excellence, commitment, and professionalism of those operating as Security Technicians and providing installation and/or service duties. This award will be presented to an individual who has demonstrated not only technical expertise but also exemplary customer service and continually meets or exceeds best practice. The recipient will be a person who provides a valuable role within the business and sets incredibly high standards.
Michael Pepper Award for Outstanding Security Training Initiative
This award recognises the organisation that has made a difference to improving the uptake and outcomes of industry training through the introduction and support of innovative and effective security training initiatives. The recipient organisation will have demonstrated a commitment towards enabling staff to use internal training and the NZQA national qualification framework as a means towards promoting personal and professional development within their organisation.
Monitoring / Communication Centre Operator of the Year
This award recognises excellence, commitment, and professionalism within the “Communications Centre Operator” sector of the industry. The individual will have demonstrated a high degree of technical competence and an outstanding level of service delivery that consistently exceeds customer expectations, be they internal or external. The recipient will be a person who inspires others and consistently sets very high standards in their work performance.
Outstanding MSD Placement Candidate of the Year
This award recognises an individual who originally gained full-time employment in the security industry as a result of placement from MSD, either via an MSD Work-broker or through the NZSA Skills for Industry Programme and has excelled in their role (be it protective security services or electronic related). Whilst this award recognises the current achievements of the individual, their placement may date back to prior years.
Outstanding New Product or Service of the Year
This award recognises an organisation that has locally developed and delivered technical innovation and excellence within the security sector. The product or service will have been developed in New Zealand and be recognised as being “best in field” and “market leading” and will provide clear differentiation over competitor offerings.
Outstanding Staff Retention/Culture Development Programme
This award celebrates an organisation that has implemented, or championed, a staff retention or culture development-based programme that has delivered quantifiable and measurable outcomes and has helped place that organisation as both a preferred employer and provider for customers. The initiative will have become embedded in the culture and operations of the organisation and provides clear differentiation over other providers.
Patrol Officer of the Year
This award recognises excellence, commitment, and professionalism within the “patrolling” sector of the industry, including service to customers and outstanding acts. The award will be presented to the individual that has gone beyond what could have been expected of them in providing a level of service that exceeds the customers and/or managers expectations. The recipient will be a person who inspires others within the team and consistently sets very high standards in their work performance.
Security Administrator of the Year
This award recognises excellence, commitment, and professionalism for those who provide the vital administrative functions that support every business. The individual will have exhibited not only excellent technical skills but also outstanding customer service, high levels of innovation and superb time management. The recipient will be widely respected and valued as a critical cog in the success of the organisation.
Security Consultant of the Year
This award recognises the Security Consultant who has demonstrated outstanding performance in their role. Consultants have a vital role to play in providing strategies to mitigate risk and to eliminate threats, and their expertise and insight can transform the quality and effectiveness of service, product, system, or solution that is offered. The recipient will be a strong proponent of industry best practice, will be suitably qualified and experienced and be a person who inspires others and sets incredibly high standards.
Security Integrator of the Year
This award recognises an individual or organisation who has embraced the role of integrators in bringing together security subsystems into a whole and ensuring those subsystems function together effectively. The recipient will have demonstrated technical expertise, sound knowledge of security risk and needs assessments, exemplary customer service and consistently delivers a physical security programme that is supportive of a healthy enterprise.
Security Officer of the Year
This award recognises excellence, commitment, and professionalism within the “guarding” sector, including service to customers and outstanding acts. This award will be presented to the individual who has gone beyond what can reasonably be expected of them in providing a level of service that exceeds the customers and/or managers expectations. The recipient will be a person who inspires others and consistently sets very high standards in their work performance.
Security Supervisor/Operations Manager of the Year
The Security Supervisor or Operations Manager of the Year recognises those who through security expertise, operational knowledge, customer service, and skilful and innovative leadership, ensure the delivery of services that consistently exceed customer expectations. Security Supervisors and Operations Managers provide a critical function ensuring service delivery and the recipient will be an inspirational leader and innovator, team focused and committed to delivering exceptional service on a 24 x 7 basis.
Security Trainer or Workplace Assessor of the Year
This award celebrates those who have made a difference to improving security practice via training and recognises the individual who has consistently promoted outstanding performance and produced quantifiable results that have benefitted the organisation and its workers and customers. The recipient may work for either a PTE or a security provider and will be a person who leads by example and inspires the best from those that they work with.
Specialised Security Services Professional of the Year
This award recognises the excellence, commitment, and professionalism of those working within specialised security roles, including but not limited to, cash-in-transit services, cash-floor services, council compliance services and concierge roles. The award will be presented to the individual that has gone beyond what could have been expected of them in providing a level of service that exceeds the customer and/or managers expectations. The recipient will be a person who inspires others within the team and consistently sets very high standards in their work performance.
Security Professional of the Year
Supreme award winner selected from all category winners