Covid-19 – Your Security Questions Answered

Earlier today we issued a guidance document confirming that Security Services are defined as an Essential Service.

We appreciate that there is not a lot of supporting detail at this time and our contacts within Government advise that this is still a work in progress and they are currently working on setting up a call centre and 0800 line to respond to questions. Further updates specific to individual industry sectors are expected over coming days.

We also thank you for the support received from our members and have provided below a response to common questions that we are receiving.

Further updates will be provided as required.

If you have any concerns, questions or just need a chat, then please don’t hesitate to contact our CEO Gary on [email protected] or 021 122 9606 or [email protected].


Will we be able to source security equipment to continue provision of services?
Yes, we expect so but subject to product in stock. Most suppliers/distributors we have talked to will continue operating as a supplier to an Essential Service.

What obligations do security providers have to their staff?
Employers must take all possible measures to ensure the safety of their staff including putting in place alternative ways of working to keep employees safe. This may include issuing and checking use of PPE, shift based working (if an option), staggered meal breaks and physical distancing. Staff must also be advised to report any concerns if they are required to attend a site that they consider is not safe.

Will the PSPLA still be processing licence applications?
Yes, the PSPLA will continue providing services with urgency placed on turn-around of applications that meet initial screening criteria.

The published list of Essential Services has a lot of gaps and ambiguity. Can we get more detail?
This is an evolving situation and as of yesterday morning the list did not even exist. Government advice is that more specific information for each sector is being developed and will be published shortly. They are also setting up a call centre and 0800 line. We will ensure members are kept posted on developments.

Are temporary licence holders covered under Essential Services?
Yes, all workers with a full or temporary licence are covered by Essential Services designation.

What will happen with our tech’s who are enrolled in the Level 3 NZC Electronic Security?
We have been advised by ETEC/Shift, who deliver the qualification, that they will continue to support learners during the lockdown as the tutors can support online learning from home. Unfortunately the launch of the Level 4 qualification will now be delayed.