Book a Virtual Reality Training Demonstration for the chance to win an Oculus headset

We are pleased to advise that JBA will be providing demonstrations of the VR scenarios that will enable accredited providers to deliver and report the Mandatory Training required for the Certificate of Approval at Facilities Integrate. Please refer to the information below and your opportunity to book a demonstration timeslot. For further information please contact Chris Thomas from SkillsVR: [email protected], 021 771 173. You can register for Facilities Integrate here.

During the expo, the SkillsVR team will be at multiple stands with VR headsets, offering demonstrations of Conflict Management for the security industry. Don’t miss your spot, register below to secure a demonstration.

Register here to book a demonstration and go in the draw to win an Oculus headset with SkillsVR.

NZSA Security Industry Newsletter – November 2020

CEO’s REPORT

Welcome to our November 2020 newsletter.

In our last newsletter I commented on the security issues that had occurred at the MIF’s (Managed Isolation Facilities) and the resulting negative coverage from the media and ill-founded government announcements with regards to replacing all 500 to 600 private security personnel working at those sites with staff from the armed forces, support by security staff to be recruited and trained by MBIE.

I’m pleased to advise that the number of private security staff at the MIF’s has in fact increased since that time (with contracts in place for most sites ensuring service continuity) and the lack of reporting of any incidents seems to indicate that services are being performed to a high standard.

I note that Nick Dynon, the highly credentialed and respected Chief Editor for the New Zealand Security Magazine, commented in last months magazine that the political announcements appeared to be nothing more than an attempt to distract the media focus from the need for more proactive security measures at the border and without any engagement with the Army or MBIE with regards to their ability to provide the additional resource.

I still find it disappointing that politicians can be so indifferent towards the situation of the 500 to 600 workers facing potential redundancy, or the employers who had invested heavily in recruiting and resourcing their staff on the MIF sites, however that is probably the reality of decision making when leading in to an election.

 

Impact of new employment rules
The strong mandate for Labour at the recent election means that some significant employment law changes are likely to be implemented within the next year or two. Labour’s employment policies include:

  • Raising the minimum wage from $18.90 to $20.00, effective 1 April 2021
  • Increase paid sick leave from 5 days to 10 days
  • Legislate for and implement Fair Pay Agreements (FPAs) with the guarding sector, probably the first industry sector to be implemented (this is on Labour’s first 100-day plan)
  • Removal of the 90-day clause for new workers
  • Recognising Matariki as a statutory holiday
  • Four weeks compulsory redundancy
  • Providing unions with a stronger presence in the workplace.

The NZSA maintains strong relationships with the various government agencies that will be involved in the development and implementation of these policies and we will continue to advocate strongly for the interest of our members. We recently circulated a MBIE survey on the proposed increase in the minimum wage to our members and utilising the returns we received, were able to provide a comprehensive submission to MBIE on behalf of the industry.

We are very aware of the potential cost implications associated with many of these policies and will provide more detailed information as the policy detail and timing becomes known.

MSD Skills for Industry programme
Our team of Andrea and Napat continue to achieve fantastic results with close to 200 full-time candidate placements over the last twelve months.

We have noted a slow down in member vacancies over the last two months, probably attributable in part to the confusion over the continuation of the MIF contracts, however we expect a significant boost in vacancy numbers as we head towards the busy Christmas period. Other than a short shutdown between Christmas and New Year, our team will be available to assist with your employment requirements – contact either [email protected] or [email protected] to discuss how the programme works and the support payments that we provide to assist with additional training and induction costs.

With the pending launch of the careers pathway website (see following article) we are very confident of our ability to attract quality workers for our members, and the ability to have our placements fully licensed (at our cost) in the near future through the SkillsVR Virtual Reality Training Platform, will further benefit members using the placement programme.

It is also worth noting for our members that whilst Labour has announced a Future of Work initiative which will involve a partnership with the unions and one-off placement fees for new appointments, we are confident that this will not compromise or disadvantage our Skills for Industry Programme.

Security career pathway website
We are pleased to advise that the new website www.careers.co.nz, is nearing completion and will go live during November.

The website is designed to provide a comprehensive and structured introduction to roles within the security industry and the pathway opportunities for those seeking career progression into more senior positions. The website includes information on the roles, skill set requirements, training requirements and options, indicative pay scales and possible pathways into other sectors or industries. We will also feature short videos of employees in their roles, talking about their jobs and what they enjoy most – the inclusion of further videos will be a work in progress as we continue to develop the site content.

We view the website as a great support tool for the MSD Skills for Industry programme and introducing the security industry to those seeking employment – be it school leavers, those seeking a career change or the newly unemployed through the impact of Covid-19. In addition, we believe it will provide a valuable resource for our members in their recruitment process.

Look out for notification of the formal launch and associated social media programme in coming weeks!

 

SkillsVR security training platform
Again, we have good news with the pending launch of the new virtual reality training platform for the mandatory Certificate of Approval training only a month or so away.

The platform is a partnership between MSD, the NZSA and specialist virtual reality developer JBA (Joy Business Academy) and seeks to address frustrations that exist in delivering the current mandatory training that must be completed as part of obtaining a Certificate of Approval for security officers. Those frustrations include accessibility issues (particularly outside of main metropolitan areas), a lack of consistency in the training delivery (including shortened programmes) and literacy issues with current training materials.

Virtual reality and e-learning are recognised as leading edge technologies for the delivery of high quality and effective training, providing benefits such as:

  • Time and cost of training and certification – guards are certified in less time and with less disruption to operations.
  • Practice for the real world – guards have the opportunity to practice potentially dangerous scenarios, allowing them to safely and effectively comprehend principles before applying them in the real world.
  • Accessibility outside metropolitan areas – guards can get trained, refreshed and/or certified anywhere without the need to travel and without the cost of facilitator travel and accommodation.
  • Comprehension – literacy challenges – guards are emotionally connected to their virtual environment, and need to utilise their cognitive abilities to complete training/certification, overcoming literacy challenges.
  • Consistency – guards receive comprehensive and consistent training and have access to training and refreshers throughout the year without having to engage a training facilitator or incur any massive cost to the business.

Whilst the original intent was to develop a high quality and readily accessible training delivery option for candidates placed into employment through the NZSA MSD Skills for Industry programme, we believe it is in the interest of the stakeholders and wider industry to make the training platform available for all industry participants who need to complete the three unit standards that make up the mandatory training. It is important however to stress that industry has the choice to utilise the platform or not, and that it is an option for industry to consider, not a replacement for existing training.

The SkillsVR security training platform comprises a mixture of e-learning and virtual reality modules hosted on the JBA SkillsVR portal and comprises the three unit standards:

– 27360 Demonstrate knowledge of managing conflict situations in a security context (e-learning)

– 27361 Manage conflict situations in a security context (virtual reality)

– 27364 Demonstrate knowledge of the security industry in a pre-employment context (e-learning)

The e-learning modules provide total flexibility with regards to venue and timing from a learner perspective and the virtual reality is delivered from a simple to use headset that can either be purchased or hired (with one day courier turnaround).

JBA and NZSA recently hosted a user testing session with a small group of security providers and Skills representatives viewing, testing and providing feedback on the platform. Whilst unexpected technical glitches provided some frustration, the overall feedback was exceedingly positive, particularly with regards to the quality, realism and effectiveness of the virtual reality scenario-based training.

 

Photo – Participants in the user testing session experiencing the virtual reality training platform.

JBA are currently making system improvements and adding further functionality based on the user feedback with the intent that we will commence training MSD candidates on the platform within the next month.

Our plan is that we will conduct a roadshow around the country in early 2021 with an open invitation to security providers to come in to trial and experience the platform and discuss delivery and pricing options – dates and locations will be promoted well in advance.

We are also pleased to advise that JBA will be providing demonstrations of the VR scenarios, incorporating COA training at Facilities Integrate, refer to the information below and your opportunity to book a demonstration timeslot.

For further information please contact Chris Thomas from SkillsVR: [email protected], 021 771 173.

Apprenticeship funding for security technician training

The government announced a fees-free funding for apprenticeship programmes back in July with the promise that further details would be released shortly after.

When the list of approved apprenticeship qualifications was finally released, NZ2767 New Zealand Certificate in Electrotechnology Level 3 was included, however the Level 4 qualification, being the electronic security-specific component, was not listed. This created a high degree of uncertainty with regards to funding coverage and has effectively halted the registration of new apprentices since the approved list was published.

We have been working with TEC (Tertiary Education Commission) to get this resolved and have just received confirmation that the New Zealand Certificate in Electronic Security Level 4 has been added to the approved qualification list and that the security technician apprenticeship qualifies for the fees-free funding.

This is great news as we have seen a strong uptake in the qualification since the recent rewrite and we are aware that a number of employers have been holding off on new registrations pending clarity on the funding.

Unfortunately we have yet to gain approval for the apprenticeship on the Apprenticeship Boost Support Programme through MSD however we are continuing to lobby on behalf of the industry.

For more information on the apprenticeship and funding, please contact Carine Vaccari at Shift/ETEC on [email protected].

NZSA Annual General Meeting
As noted later in this newsletter, this years AGM has been scheduled for later in the year than normal due to Covid-19 restrictions but will be held on Wednesday 25 November with a breakfast meeting commencing 7.30am at the ASB Showgrounds in Auckland and in conjunction with the Facilities Integrate expo scheduled for 25-26 November at the same venue.

Copies of the NZSA Annual Report and details for board nominations have recently been distributed. If you haven’t received a copy or require information on standing for the board, feel free to contact me on 021 122 9606 or [email protected].

As always, we welcome all comments and feedback on NZSA or industry issues and activity.

Keep safe and well.

Gary Morrison
CEO

 

VR DEMONSTRATIONS AT FACILITIES INTEGRATE

NZSA – 1972 to 2022 – 50TH ANNIVERSARY!

Calling for members prior to 1984. We will be celebrating the 50th anniversary of the NZSA in 2022 and we would like to obtain some memorabilia, photos and also some stories about the early members. As our records don’t go back prior to 1984 it would be great if you could contact us and let us know if you were an early member or have access to memorabilia and photos from 1972 onwards. Please contact [email protected].

 

SECURITY TRAINING AND PROFESSIONAL DEVELOPMENT SIG

Submitted by Andy Gollings, Chairperson

A key objective of this group is to support the development of a professional industry which offers training, career pathways and opportunities. It has been recognised for some time that the security industry has some challenges. We have struggled for recognition as a valued service and therefore have struggled to be a valued vocation across New Zealand. This unfortunately is almost self-fulfilling as if we struggle to attract the right people to our industry we will struggle to improve the levels of service and therefore that value that we are perceived as providing.

2020 could eventually provide us with a real catalyst for change. Our industry stepped up and provided much needed reassurance during the various alert levels and to help protect our border at the Managed Isolation Facilities. The fact that our industry could offer much needed employment at a difficult time for many has also allowed the industry to attract people who may have never considered this sector otherwise.

On top of the events above, 2020 has also seen the refresh of the training for the Certificate of Approval, the establishment of a new NZ Certificate in Security Levels 3 and 4 with the Level 2 resources being developed on our behalf by the Skills Organisation. These resources will be available by the second quarter of 2021. We have also seen some real traction for the NZ Certificate in Electronic Security and the introduction of a qualification for call centre and monitoring centre personnel.

NZSA and Skills have supported a mandatory refresher training for our Conflict Management Trainers across the country which should address some of the previous inconsistencies of this training. They also hold a register of these approved trainers and these people are the only trainers that are approved to deliver conflict management training to security officers for the COA. If you don’t know if your trainer is approved, you should be checking this list on the Skills website.

Another initiative, that has the potential to provide real value, is the MSD/NZSA initiative to embrace virtual reality training. This approach is certain to improve the consistency and availability of training across the country. It also has the potential to simulate situations, in a safe environment, to test and develop appropriate responses from trainees.

In progress currently is the development of a website that outlines career opportunity, training requirements and progression within the industry. This is designed to show potential employees the opportunities that exist within our industry and could also be a great vehicle to inform industry and our customers of the opportunities that exist for us to develop our services and our personnel.

There are many training opportunities that either exist now, or are in stages of development. If you have questions I invite you to reach out to myself or the NZSA. We need to work as an industry to make use of these opportunities and demand higher standards of each other. As an industry we operate in a position of trust and we need to work together to improve our standards of professionalism so that we can continue to operate in this position and provide the security and assurance that our communities require.

The NZSA and the members of the group are committed to raising industry standards. Your feedback and input is essential. Please direct any questions, suggestions or concerns that you have to the NZSA so that we can work together to ensure our customers and our staff are provided the quality support that they deserve.

 

NZSA SUPPORT FOR LSV PROGRAMME

The LSV programme is a free six-week motivational training course provided by MSD but facilitated by the New Zealand Defence Force. It is targeted at 18 to 25-year olds and aims to increase the number of young people entering employment or training by improving their self-discipline, self-confidence, motivation and initiative.

Last year we introduced an NZSA Award to be presented to the trainee demonstrating outstanding qualities for the security industry – initiative, empathy and going the extra mile.

The newest recipient of the NZSA Award is Trainee Grace Simi Vaofusi from the Wellington region, proudly presented by LSV Work Broker Rachel Unuia-James.

Trainee Grace Simi Vaofusi is a top New Zealand basketball player and has been a model trainee in all aspects of initiative, empathy and going the extra mile. She has recently started with Future Leaders, a post-LSV provider who will support Grace in her work journey.

 

MEMBER BENEFITS

NZSA Speak Up Line

The NZSA Speak Up Line is free to members and provides access to a confidential service where staff can report issues such as bullying, sexual harassment, poor employment conditions, illegal practices such as theft or drug dealing and other matters of concern that may be occurring in the workplace and not being reported.

Phone                 0800 775 775

Online reports     www.integrityline-nz.org

The NZSA will provide posters, business-sized card to go into wallets, stickers and introductory letters for your staff. They are designed for members to include their own corporate branding prior to distribution.

The service is particularly valuable where employees may be reluctant to speak up or report matters due to fears that by doing so it may affect their employment or risk further victimisation.

It is also important to note that such services meet government procurement requirements around providing a voice for staff.

This service is provided by Crimestoppers who obviously have considerable experience in handling sensitive calls in a confidential manner. They log the calls or online reports and forward to the NZSA for further investigation if required. The staff member can remain anonymous if they wish to do so.

Register for the NZSA Speak Up Line by emailing [email protected]. If you have any questions please don’t hesitate to contact us.

 

NZSA HR Advisory Service

NZSA is partnered with Livewire HR to provide access to free HR advice as well as templated key documents and policies.

There are testimonials below from some members who have utilised the service:

“We have used Livewire for a while now and the documents are great to use and easy to download and save. We have implemented some policies based on the designed ones here and have good responses from our team. We will continue to use them for a long time to come. Would highly recommend.”

“I had a very good experience with Livewirehr, especially with Rebecca. She was approachable and patient with our questions. The advisory service is a big help and I would recommend using this great service”.

“When we had inquiries the response was very quick and super helpful. Some the security companies do not have a big HR team or Lawyer team and this is such a great service to use if something out of the ordinary appears and you want to be sure you are working within the regulations.”

Call           HR LIVE (0800 475 483)

Email         [email protected]

 

Business Continuity Planning

NZSA is partnered with BCP Builder to provide access to a free Business Continuity Plan Template. Members who join BCP Builder will be able to create their own personalised Business Continuity Plan following the simple instructions and training available through the BCP Builder website.

BCP Builder is based on the Business Continuity Institute Good Practice Guidelines and the requirements of ISO 22301. This means you can write your plan with confidence, knowing that you are meeting all requirements.

Members can request a BCP Builder discount code by emailing [email protected]. This will give you access to a free BCP Builder subscription to prepare your business continuity plan. Please note that this benefit is available for corporate and associate company members only.

 

Christmas Parties and Shutdown Periods – an NZSA HR Advisory Service update

Christmas shutdown
Most companies decide to shutdown and give their workers time with friends and family. Shutdown periods must be communicated to staff in writing 14 days before the shutdown period and you need to ensure that staff are paid the correct entitlements: Shutdown Periods.

Christmas parties
This time of year, people just think about having a good time, without thinking of the repercussions of their actions whilst under the influence. It is essential for businesses to be proactive with setting the tone for staff parties without ruining the fun. Keep these top tips front of mind as you enter into the silly season: Silly Season is almost upon us!

If you have any workplace questions, the NZSA HR Advisory service can assist.

Phone:     HR LIVE (0800 475 483)

Email:       [email protected]

 

FACE MASKS AVAILABLE

The NZSA has received a delivery from the Ministry of Health for face masks from government stocks. These masks are Ministry of Health approved for essential services.

The masks are available to order in boxes of 50. The price of one box is $50 + gst plus the cost of delivery to your premises.

If you would like to place an order can you please email us at [email protected] with your requirements.

 

MEMBERSHIP

New Accredited Member – Allied Security

We are pleased to announce that Allied Security has successfully completed the audit against the NZSA Codes of Practice: Security Business Operations, PSR Capability, Health and Safety Capability and Manpower Services, and is recognised as an NZSA Accredited Member.

 

We welcome the following new Corporate Members:

Corporate Security Group Ltd

Ecosse Business Systems Ltd

Ironman Group Ltd

National Security NZ Ltd

Protective Services Ltd

 

and the following new Associate Company member:

Attenti New Zealand Ltd

 

and the following new Associate Individual members:

Jason Yorsten

Mark McHattie

 

EVENTS

NZISF Meeting
The University of Auckland
12 November 2020

The New Zealand Information Security Forum is meeting at 7.15am on Thursday 12 November.

Topic – Victory in phishing battles!

Speaker – Maziar Janbeglou

For further information please see the NZISF page on our website

Annual General Meeting
ASB Showgrounds, Auckland
25 November 2020

The NZSA AGM this year will be held in conjunction with Facilities Integrate. As we did last year we will provide a breakfast followed by the AGM. Members should have received the meeting notice, if you haven’t please contact us. Non-members are welcome however they will need to RSVP and cover the cost for the breakfast.

Please note that the AGM response deadline is 4pm on Tuesday 10 November 2020. Contact:  [email protected]

Facilities Integrate
ASB Showgrounds, Auckland
25-26 November 2020

Facilities Integrate is a trade-only exhibition for people who design, construct and manage New Zealand’s buildings and facilities. For more information please see the website.

If you already registered for the event for the previous date in August you do not need to re-register.

CISO Online Virtual Forum
9-12 February 2021

Cybersecurity strategy successes shared live with you online, for free.

CISO Online will welcome an inspiring speaker line up with a comprehensive agenda covering the biggest strategic concerns for leaders in the information security space, for 1.5 hours per day.

Discover how CISOs and senior cybersecurity leaders are migrating from a technical to a strategic role and enabling business agility and growth by strengthening their frontiers.

To register please visit the CISO Online website.

Webinar now online – Safer Together – WorkSafe and the Security Industry

Safer Together – WorkSafe and the Security Industry – now available online

Tony Hetherington, the Acting Chief Operating Officer for WorkSafe, will provide our members with an update on how WorkSafe are working with all sectors to revise their approach and consider ‘work’ as opposed to just health and safety; to seeing people as the solution rather than the problem. Tony will address issues raised by the NZSA about how members and their teams can handle conflict and aggression, dealing with excessive work hours, the provision of PPE and compliance with health and safety regulations.

Tony Hetherington is an experienced regulator. He joined WorkSafe as Head of High Hazards, Energy and Public Safety in August 2018 after 30 years with GB’s Health and Safety Executive. For the last 10 months Tony has been WorkSafe’s Acting Chief Operations Officer. Tony will soon return to his original role when WorkSafe’s new General Manager Operations, Pelin Fantham, takes up her new role.

The webinar can now be viewed on the NZSA website.

From the NZSA team.

WorkSafe and the Security Industry – Safer Together – webinar 29 October

 

 

 

 

 

 

 

 

Tony Hetherington, the Acting Chief Operating Officer for WorkSafe, will provide our members with an update on how WorkSafe are working with all sectors to revise their approach and consider ‘work’ as opposed to just health and safety; to seeing people as the solution rather than the problem. Tony will address issues raised by the NZSA about how members and their teams can handle conflict and aggression, dealing with excessive work hours, the provision of PPE and compliance with health and safety regulations.

Tony Hetherington is an experienced regulator. He joined WorkSafe as Head of High Hazards, Energy and Public Safety in August 2018 after 30 years with GB’s Health and Safety Executive. For the last 10 months Tony has been WorkSafe’s Acting Chief Operations Officer. Tony will soon return to his original role when WorkSafe’s new General Manager Operations, Pelin Fantham, takes up her new role.

Attendees will be able to ask Tony their questions during the webinar.

Join zoom meeting:
https://us02web.zoom.us/j/87226946201?pwd=WE9qNXhUdlptMnZvK1JYM3piN0Rkdz09

Meeting ID: 872 2694 6201
Passcode:   693771

From the NZSA team.

NZSA Security Update – face masks, annual returns & request for volunteer

Face masks available
The NZSA has face masks from the Ministry of Health government stocks. These masks are Ministry of Health approved for essential services. The masks are available to order in boxes of 50. The price of one box is $50 + gst plus the cost of delivery to your premises. If you would like to place an order can you please email us at [email protected] with your requirements.

Filing of Annual Returns
Companies who hold a security licence are required under the Act to submit an Annual Return each year before the date on which the licence was issued. As part of this process licence holders are advised to file the return along with a cheque if a payment is required.

We appreciate that cheques are not in common usage and are being withdrawn by the banks and we have raised this with the PSPLA.

For those companies who do not have access to cheques, the PSPLA advise that the following options may be followed:

  1. By credit card (payment form can be requested from the PSPLA) this is the preferred option and will be processed within one to two days.
  2. Money transfer to Ministry of Justice account, however transaction details including current licence number, company number and date of transaction must be forwarded to the PSPLA for tracking by the finance team. This may take three to five days to confirm.

We will lobby the PSPLA for the implementation of electronic payment options going forward.

Request for Volunteer
Kai for the Community is a voluntary not for profit organisation providing meals for the vulnerable. As part of their operations they require a security presence for approximately two hours every Sunday at the Oxford Terrace Baptist Church in Christchurch where they cater for between 50 to 80 diners.

This position is voluntary however it involves working with a great team of community volunteers and hot drinks and a meal are provided.

If any of our Christchurch based security providers have staff who may be interested in volunteering their time can they please ask them to contact April Ritchie on 028 420 0584 or [email protected]. For more information about Kai for the Community please see their website.

Keep safe.

From the NZSA team.

Request for Member input – 2020 Minimum Wage Review

The NZSA has been invited by MBIE to make a security industry submission on this year’s minimum wage review, refer to the MBIE_letter.

To ensure that we are representing our members effectively and correctly, we would welcome input from members by completing the MBIE_minimum wage questionnaire and returning to us at [email protected] by no later than Monday 12 October.

Thank you for your assistance.

Kind regards,
Gary

GETS Notification – MBIE RFP Security Guard and Associated Services

Ministry of Business, Innovation and Employment (MBIE) are looking for suitably qualified and experienced Security Guard and associated services throughout New Zealand. They are looking for multiple suppliers across the geographical spread and are open to suppliers collaborating together to provide services across a range of regions.

The range of services include:

  • Security Guards
  • Mobile Patrols
  • Monitoring
  • Alarm Response

MBIE is looking for credible suppliers who can offer high quality security services that have a proven background on delivering similar services, and can evidence their staff have current certification and ongoing training development. It is important that MBIE are meeting broader outcomes in improving conditions for New Zealand workers and increasing access for New Zealand business.

Regions to be covered are:

  • Auckland
  • Bay of Plenty
  • Canterbury
  • Chatham Islands
  • Gisbourne
  • Hawke’s Bay
  • Manawatu-Wanganui
  • Marlborough
  • Nelson
  • Northland
  • Otago
  • Southland
  • Taranaki
  • Tasman
  • Waikato
  • Wellington
  • West Coast

Members are directed to GETS (Government Electronic Tender Service) for RFP details.

From the NZSA Team

Police release crowded places strategy

Police have released a strategy to assist owners and operators increase the safety, protection and resilience of crowded places across New Zealand.

Protecting Our Crowded Places from Attack: New Zealand’s Strategy sets out a consistent approach to promote the safety of crowded places. It explains what crowded places are, the risks they pose, and how businesses, event organisers, sports clubs, charities, community and religious groups, central government agencies and local government can help to keep people safe. The strategy highlights that:

– As New Zealanders we need to work together to protect ourselves against the possibility of an attack to ensure the safety of those working in, using and visiting crowded places.
– Owners and operators of crowded places have a particular responsibility to ensure protective security measures are in place as part of their emergency planning and health and safety practices.

The strategy sets out a consistent approach to protecting crowded places throughout New Zealand. It introduces guidelines and tools to help owners and operators of crowded places reduce the chance of an attack occurring, and lessen its consequences, using methods that are proportionate to the threat. It will help owners and operators to:

– better understand how to Deter, Detect, Delay and Respond to an attack,
– conduct self-assessments of the risks of an attack at their location or event, and
– assess the appropriate level of protective security needed.

What else is happening?
– The Police want everyone to know and understand a simple message in case they are involved in an attack at a crowded place:  ESCAPE. HIDE. TELL. Posters in 15 languages for display at appropriate sites are available on their website.
– Building stronger partnerships and better information-sharing are key elements of the strategy. National advisory groups, representing businesses and communities will be established to facilitate collaboration, with the objective to increase the capacity across New Zealand to Deter, Detect, Delay and Respond to an attack or similar incident.
– The strategy, guidelines, planning tools and answers to common questions are available on the website.

Please share this information with your staff, any organisations that you engage with, friends and family.

In an emergency everyone should call 111.

If you want to report suspicious or unusual behavior:
– Complete a report at https://www.police.govt.nz/105support or call Police’s non-emergency number 105
– Visit your nearest Police station
– Phone Crimestoppers on 0800 555 111

To report information of national security concern, contact the New Zealand Security Intelligence Service on 0800 747 224 or complete an online form at https://providinginformation.nzsis.govt.nz.

Multiple agencies have contributed to the strategy, representing many sectors that have specialist expertise in this area. There is collective agreement on the content and approach outlined in the strategy and associated documentation. Contributing agencies in the Crowded Places Advisory Group are:

– Combined Threat Assessment Group
– Department of Internal Affairs
– Department of the Prime Minister and Cabinet
– Ministry of Business, Innovation and Employment
– Ministry of Transport
– New Zealand Police
– New Zealand Security Intelligence Service
– Protective Security Requirements
– Waka Kotahi New Zealand Transport Agency

Keep safe.

From the NZSA team.

Security employee or contractor? Getting it right

Employee vs contractor – the differences

Hiring workers as either employees or contractors can be lawful provided that the correct type of working arrangement is used in each situation. Employees work for you while contractors work for themselves.

You need to know whether your worker is an employee or a contractor because your responsibilities as a business will be very different. The courts have developed some legal tests to help you tell the difference.

How to decide – the legal test

– Intention test – what the parties intended relationship will be.

– Control vs independence test – the greater the control exercised over the worker the more likely they are an employee.

– Integration test – if the work performed by the worker is fundamental to the organisation they are more likely to be an employee.

– Fundamental/economic reality test – looking at the full circumstances of the work relationship to determine its economic reality.

Consequences of getting it wrong

If you hire someone as a contractor when they are actually an employee you may be liable for many costs. These potentially include unpaid PAYE, minimum wages, holidays and leave entitlements, penalties from Inland Revenue and/or penalties from the Employment Relations Authority, and being banned from bringing in workers from overseas. Also, you may get negative publicity that could harm your customer goodwill, reputation and potentially the value of your business.

For more information please see the Inland Revenue update.

 

As a member you can also contact Livewire HR for further advice:

Phone:     HR LIVE (0800 475 483)

Email         [email protected]

 

NZ Security Association Newsletter – September issue

CEO’s REPORT

Welcome to our September 2020 newsletter.

Similar to many of my associates and colleagues, I take great pride in our industry and the people who work within it.

Over the last six months I have observed the industry as a whole, including employers and employees, stand up and deliver essential services to a high standard despite what have been extremely difficult economic and social conditions.

My views were further reinforced by the number of quality nominations that we received for the Covid-19 Guardian Awards and the New Zealand Security Awards over recent months.

I have found it very difficult and challenging therefore to deal with and respond to the recent negative coverage targeted at the industry in relation to the provision of security services at the Managed Isolation Facilities (MIF’s).

There is absolutely no doubt that perceptions and opinions, be it of politicians, the press or the public, are influenced by wider issues and events that are largely inconsequential to the matter at hand. In our situation we faced a backdrop of major shortfalls and deficiencies in the delivery of private security providers in Melbourne. The security model used in Melbourne was however significantly different to that used in New Zealand – in Melbourne all security at the MIF’s was delivered by three private security providers using a multitude of subcontractors. Locally, private security makes up approximately 25% of those on site at the MIF’s and services are delivered by a number of providers rather than subcontractors.

Opinion was also influenced by regular press reports of guards being found asleep and working dual roles as uber drivers. The reality is that there was a handful of security staff caught sleeping early in the commencement of services, several of whom were employed by Aviation Security, but allegations of staff working dual roles appear to be unfounded. What also goes unseen and unrecognised are the efforts made by security providers to address any shortfalls and seek continuous improvement, such as implementing 15-minute welfare checks during night hours and implementing new technology to monitor staff locations and welfare.

Whilst supporting the efforts of our providers and their staff, I am also aware that there is a need to accept and acknowledge that there is much that the industry needs to do if we are to change existing perceptions and consistently deliver a quality level of service.

It is evident that a significant number of private security staff working at the MIF’s are still on their blue “temporary” licenses. Whilst some of these staff will have had delivery of the green “full” licenses delayed by Covid-19 restrictions, the reality is that many will not have completed the mandatory training requirements since commencing employment. This is not acceptable and must be addressed urgently by those security providers concerned.

Similarly, there is a clear need for some security providers to lift their recruitment standards and processes to ensure that workers are fit for purpose. This also includes electronic security providers and the need to cultivate and develop new entrants into the industry rather than the traditional bringing in workers from overseas and poaching between providers.

From an association perspective it is clear that we need to further improve our relationship with government and government agencies and to look at strategies and initiatives that will further promote best practice within the security industry.

The events over the last six months haven’t dented my pride in the industry but they have been a timely reminder that while we have achieved a lot over recent years, we still have much to achieve.

New Zealand Security Awards
Due to Covid-19 restrictions this year’s event was live streamed on the NZSA website from the Vidcom recording studio in central Auckland. Our MC Te Radar was again superb in the role and together with DJ Lo Key brought a high level of professionalism and entertainment to the evening.

Our winners on the evening are provided later within the newsletter but congratulations to all who were nominated and to those who took the time to submit nominations.

Our viewing statistics show 290 live views and 150 post-event on demand views, however with the number of employer hosted parties with multiple viewers it is probable that individual viewer numbers were well in excess of 750 – a fantastic number by all measures. It is our intention, restrictions allowing, to host next year’s event at the Christchurch Town Hall but with live streaming of the awards presentation so that we can involve those unable to be present on the night.

Special mention and thanks to our Event Sponsor – Gallagher, Support Partner – Skills and all of our Award category sponsors.

New Zealand Security Good Practice Guideline
As mentioned in our previous newsletter, the Good Practice Guideline was launched in June. It has been very pleasing to receive positive feedback on the document from a range of stakeholders including security providers, training organisations, industry customers and government agencies. We currently have a working group developing an additional section specific to Event Security and expect to have it available for release within the next few months.

NZSA member benefit programmes
This year we have launched four new benefit programmes, once specifically targeted around business advice and support re Covid-19, however the others are intended to provide long term and quantifiable benefit and value to our members.

Each of the HR Advisory Service, Speak Up Line and Business Continuity Plan benefits are provided free of charge to our members and with the intention of ensuring our members have access to best practice advice and support across areas that are critical to business.

For more information on member benefits please refer to later details within this newsletter.

Virtual reality training platform
This is a joint initiative between the NZSA and MSD and whilst the development of the VR training platform for delivery of the COA mandatory training has taken some time, it is nearing completion and we are still confident of an October launch.

We have had the opportunity to view screen versions of the first cuts from the virtual reality scenarios and even without the benefit of the headsets that fully immerse the learner in the situation, the training delivery provides a marked difference and improvement on the role play simulations traditionally used for training purposes.

The next few months will involve further input from a small group of subject matter experts, including Skills, to ensure both content and delivery are 100% throughout. We will also be formalising the rollout programme and pricing models.

Watch out for further announcements over the coming month!

MSD and NZSA Skills for Industry Programme
As advised in our last newsletter, we are pleased to have signed a new contract with MSD under the Skills for Industry initiative that will see the NZSA team tasked with placing 200 candidates into full-time employment within the security industry over the coming year.

A key change in our contract sees our focus shift from working with those on benefits, to the newly unemployed, or likely to become unemployed, due to the impacts of Covid-19. Many of the candidates we are now working with have come from roles within the hospitality, tourism and retail sectors and they bring with them considerable customer service ethos and skills.

We can also announce that following the launch of the VR training platform, the NZSA will ensure that all candidates receive their mandatory training on the platform and have their full licence, at our cost, as part of the placement service.

If you require any staff on a full-time basis (30+ hours per week), contact Andrea at [email protected] to discuss how the programme works and the support payments that we can offer to assist with additional training and induction costs.

Security career pathway website
Our work with candidates seeking employment opportunities has highlighted an industry weakness in that we have very limited resources that talk to the different roles and opportunities that exist within the security industry, or the career pathways that can be followed.

For many individuals, mention of the security industry immediately brings to mind a mental picture of a burly guard outside a bank or tackling a pitch invader at a football match.

This detracts from our ability to attract a diverse and skilled workforce that can meet our resource demands going forward, including our ability to attract school leavers and graduates.

The NZSA is currently working to develop a stand-alone website, securitycareers.co.nz, that will provide a comprehensive and structured introduction to roles within the industry and career pathways. It will also include information on skill set requirements, training requirements and options, indicative pay scales and possible pathways into other industry sectors such as Corrections, Police and cyber. Development timelines are still be to finalised however we are confident of a launch this calendar year.

As you can see, we have a lot on the go currently with the VR training platform and career pathways website development but I’m sure you’ll agree that these will provide a significant step forward for the industry and hopefully go some way towards influencing public perceptions and lifting service delivery standards as mentioned within my opening comments.

As always, we welcome all comments and feedback.

Keep safe and well.

Gary Morrison
CEO

 

NZ Security Award winners

Ian Dick Memorial Award for Security Professional of the Year

Jeremy Horne, Alarm Watch

The recipient of this year’s Ian Dick Memorial Award for Security Professional of the Year is Jeremy Horne of Alarm Watch. Jeremy had multiple letters of recommendation sent in, all highly praising his fantastic work ethic, incredible knowledge and outstanding service.

Accolades flooded in from customers and colleagues alike, who spoke highly of their interactions with Jeremy and the time and care he dedicates to each customer. Described as always professional, polite, efficient and trustworthy, he is known by name and reputation by almost every bureau he works with. His enthusiasm for his work hasn’t waned, even after 16 years on the job.

A true team player, Jeremy makes it his goal to absorb knowledge and impart this on to others to help them succeed. He has selflessly devoted himself to improving the work ethic and skills of those around him by teaching others to find passion in their work and to never stop reaching to upskill and learn new things.

Such high praise and dedication cannot be overlooked and it is our pleasure to say congratulations to Jeremy!

 

2020 Award winners

Congratulations to all the winners of the New Zealand Security Awards:

Cash Services Professional of the Year
Ben Carr – Armourguard Security

Communication Centre Operator of the Year
Jeremy Horne – Alarm Watch Ltd

Customer Champion of the Year
Dee Wakelin – Red Badge Group

Design and Support Electronic Sector Professional of the Year
Matt Collins – Advanced Security Group

Electronic Trainee of the Year
Mikee McLeod – Advanced Security Group

Guarding Sector Trainee of the Year
Vicky Roberts – Red Badge Group

Install and Service Electronic Sector (Corporate) Technician of the Year
Blair Courtier – Advanced Security Group

Install and Service Electronic Sector (SME) Technician of the Year
Zane Stephenson – Alliance Fire & Security

Michael Pepper Award for Outstanding Security Training Initiative
Hard Target

Outstanding New Product or Service of the Year
Gallagher – Proximity and Contact Training Report

Outstanding Skills for Industry Employee of the Year
Knikita Tarawa – Red Badge Group

Outstanding Staff Retention/Staff Development Programme
Advanced Security Group

Patrol Officer of the Year
Michael McCormack – Matrix Security Group Ltd

Security Administrator of the Year
Sabrina Crowe – Red Badge Group

Security Consultant of the Year
Andy Gollings – Red Badge Group

Security Integrator of the Year
Mark Chessum – Advanced Security Group

Security Officer of the Year
Anton Kritzinger – Armourguard Security

Security Supervisor/Operations Manager of the Year
Simon Ward – Red Badge Group

Security Trainer or Workplace Assessor of the Year
Jeremy Peake – Advanced Security Group

Visionary Leadership Award
Hayden George – Advanced Security Group

Ian Dick Memorial Award for Security Professional of the Year
Jeremy Horne – Alarm Watch

 

Security Training and Professional Development SIG

Submitted by Andy Gollings, Chairperson

The Special Interest Group for Security Training and Professional Development within the security industry was able to convene on Friday 28 August. Given the restrictions in place this was a shortened zoom call but great to see wide representation at a busy time for our industry. We focused on gathering as much information as we could to share with the industry and also started assessing the survey results.

Conflict management training – Skills approved trainers
Skills have published a list of approved security instructors for conflict management (COA) training, which is available on their website. It is important that security providers ensure those providing their training are approved, as non-approved trainers will not be able to register NZQA credits on trainee records of learning.

Security industry training survey
In July the NZSA conducted a survey of industry stakeholders seeking feedback on a range of industry training based questions. The response was very pleasing with 97 responses from a wide cross-section of industry providers, trainers and customers.

Due to Covid-19 related distractions we are still analysing the data, however several key responses include:

– 54% of respondents state they are NOT fully aware of training available within the industry.

– 77% of respondents state current industry training either only partly meets industry needs (48%) or does not meet industry needs (29%).

– 32% of respondents state that the accessibility of industry training is a significant barrier to the effective delivery of training.

– 35% of respondents state that funding is a barrier to the effective delivery of training.

– 92% of respondents would like the capability to train and assess staff internally.

– 80% of respondents support the introduction of a refresher training requirement in conjunction with the five yearly COA licence renewal.

These are concerning statistics which demonstrate that our industry has a significant opportunity to improve and a need for greater collaboration to ensure that we do so.

COA resource refresh
Skills are in the process of completing a refresh of the COA training resources and train the trainer resources. The refresh is largely focused on addressing minor issues, creating a better flow, making the materials easier to read and providing clarity on document use for learners and assessors. The date for release of the refreshed resources is still to be confirmed but expected to be within the next one or two months.

Call centre qualifications
The NZ Certificate in Contact Centre (NZCiCC) Level 3 qualification is available for delivery to Monitoring Centre Operators, including those new to their roles and more experienced operators. The qualification covers core skills such as techniques for listening, technical skills and how to gather information with content specific to a monitoring centre environment.

The qualification is delivered in-house at a cost of $350 + gst using an external assessor or $150 + gst for those with approved internal assessors.

For more information contact [email protected].

Comments from the Chair
Over recent times we have seen demand for security services grow. This has seen people repurposed from other industries who are stepping up and helping us raise the standards.

Key users of security services appear to be seeing the value in paying a living wage. This is an area of opportunity for our industry to make a significant shift. If we are able to create real career pathways and have security staff see the value in growing within the industry, we will be able to provide that trusted level of professional security officer that New Zealand needs. We need to work together to improve the conditions and opportunities available to our teams and in return demand the professionalism that our clients expect.

We are committed to raising industry standards and your feedback and input is essential. Please direct any questions or concerns that you have to the NZSA so that we can work together to ensure our customers and our staff are provided the quality support that they deserve.

 

Veterans’ Health & Wellbeing Study

A small research team from the AUT school of Sport and Recreation is working in partnership with the Ranfurly Veterans Trust to help identify and improve the health and wellbeing of those in post-service employment in New Zealand, especially those aged between 25-50.

They are currently reviewing and redesigning the current weserved.nz website so that it meets the needs of those who served in the NZ Army, Navy or Airforce during the years 2000 to 2020.

To achieve their goals they are looking to engage with as many contemporary veterans as possible, to partake in focus groups or one-on-one interviews, where they get to share their personal experiences and expectations of life post-service.

If you would like to participate in the survey, or have any employees who may be interested, please contact Richard Wright at Auckland University of Technology at [email protected].

 

Advanced Security seeking Technicians

Advanced Security currently have government contracts that need to be fulfilled.

If you know of any technicians that may be out or work, or business owners that may need to lay off staff, please contact Hayden George, General Manager of Advanced Security, who would be interested in a conversation.

Please contact [email protected] to discuss.

Please note that the NZSA are happy to promote similar communications from members actively seeking additional staffing.

 

Member Benefits

NZSA Speak Up Line

The NZSA Speak Up Line is free to members and provides access to a confidential service where staff can report issues such as bullying, sexual harassment, poor employment conditions, illegal practices such as theft or drug dealing and other matters of concern that may be occurring in the workplace and not being reported.

Phone                 0800 775 775

Online reports     www.integrityline-nz.org

The NZSA will provide posters, business-sized card to go into wallets, stickers and introductory letters for your staff. They are designed for members to include their own corporate branding prior to distribution.

The service is particularly valuable where employees may be reluctant to speak up or report matters due to fears that by doing so it may affect their employment or risk further victimisation.

It is also important to note that such services meet government procurement requirements around providing a voice for staff.

This service is provided by Crimestoppers who obviously have considerable experience in handling sensitive calls in a confidential manner. They log the calls or online reports and forward to the NZSA for further investigation if required. The staff member can remain anonymous if they wish to do so.

Register for the NZSA Speak Up Line by emailing [email protected] If you have any questions please don’t hesitate to contact us.

 

NZSA HR Advisory Service

NZSA is partnered with Livewire HR to provide access to free HR advice as well as templated key documents and policies.

There are testimonials below from some members who have utilised the service:

“We have used Livewire for a while now and the documents are great to use and easy to download and save. We have implemented some policies based on the designed ones here and have good responses from our team. We will continue to use them for a long time to come. Would highly recommend.”

“I had a very good experience with Livewirehr, especially with Rebecca. She was approachable and patient with our questions. The advisory service is a big help and I would recommend using this great service”.

“When we had inquiries the response was very quick and super helpful. Some the security companies do not have a big HR team or Lawyer team and this is such a great service to use if something out of the ordinary appears and you want to be sure you are working within the regulations.”

Call           HR LIVE (0800 475 483)

Email         [email protected]

 

Business Continuity Planning

NZSA is partnered with BCP Builder to provide access to a free Business Continuity Plan Template.

Members who join BCP Builder will be able to create their own personalised Business Continuity Plan following the simple instructions and training available through the BCP Builder website.

BCP Builder is based on the Business Continuity Institute Good Practice Guidelines and the requirements of ISO 22301. This means you can write your plan with confidence, knowing that you are meeting all requirements.

Members can request a BCP Builder discount code by emailing [email protected]. This will give you access to a free BCP Builder subscription to prepare your business continuity plan. Please note that this benefit is available for corporate and associate company members only.

 

Communication in the Workplace – an NZSA HR Advisory Service update

If communication feels a bit like this at work sometimes then you are not alone!

Hearing others accurately, and in turn getting your meaning across, can sometimes feel like you’re running in circles. Yet good communication is so important as it is a sign of a high-performing workplace. Meaning, that if employers and employees don’t know what each other are saying or aren’t speaking up, then workplace performance is suffering.

For more information about this topic please see the Livewire HR blog.

If you have any workplace questions, the NZSA HR Advisory service can assist.

Phone:     HR LIVE (0800 475 483)

Email:       [email protected]

 

Face masks available

The NZSA has received a delivery from the Ministry of Health for face masks from government stocks. These masks are Ministry of Health approved for essential services.

The masks are available to order in boxes of 50. The price of one box is $50 + gst plus the cost of delivery to your premises.

If you would like to place an order can you please email us at [email protected] with your requirements.

 

Women and Leadership Scholarships

Scholarships of up to $5,000 for current and aspiring female leaders

Scholarships of $1,000 to $5,000 are currently available to women working in the security sector to help support their participation in a range of online career building leadership development programmes.

The initiative is providing junior through to executive women managers with scholarships to support their growth and development via participation in one of three flagship courses. Participants will benefit from course content such as Emotional Intelligence and Conflict, Career and Professional Growth, Team Dynamics, Leading Innovation and Change, and Empowering Teams.

Find out more and register your interest by completing the Expression of Interest form prior to Friday 11 September: Women and Leadership.

 

Xero offers free counselling for subscribers, their teams and families

Xero are offering access to free and confidential counselling, support and resources to their subscribers, their staff and their families.

Whilst the NZSA does not usually promote a non-member benefit or product we believe that at this time people need all the support that is available to them. Many of you may already be using the software and may not be aware of the access to this service. To access the Xero Assistance Programme please see their website

 

Membership

We welcome the following new Corporate Members:

– ADS Security Ltd

– Impact Alarms Ltd

– Lion Mode Security Ltd

– Nextro LP

 

And the following new Associate Individual members:

– Dean Chandler

– Paddy Browne

– Ryan Jones

 

Events

Annual General Meeting
ASB Showgrounds, Auckland
25 November 2020

The NZSA AGM this year will be held in conjunction with Facilities Integrate. As we did last year we will provide a breakfast for members followed by the AGM. More details will be made available closer to the date.

Facilities Integrate
ASB Showgrounds, Auckland
25-26 November August 2020

Facilities Integrate is a trade-only exhibition for people who design, construct and manage New Zealand’s buildings and facilities. For more information please see the website.