NZSA Covid-19 Security Update – Essential Workers Leave Payment Scheme & PPE

The following information is provided to assist our members through this evolving situation. We would also like to clarify that the information we provide is from the latest government press releases and from contacts within government agencies. In some cases our information may be in conflict with what appears on the official Government Covid-19 website as the site is updated retrospectively every one or two days.


Essential Workers Leave Payment Scheme

This is a new payment introduced today and will have direct relevance to those security providers who have not met the qualification criteria for the wage subsidies (i.e. not suffered a significant revenue decline) but have staff on leave as a direct result of:

  1. Workers who are self-isolating because they have contracted the virus or have come into contact with someone who has contracted the virus (or have a dependent they need to care for who is sick or self-isolating).
  1. Workers deemed at higher risk if they contract Covid-19, and as such should self-isolate.
  1. Workers who have household members who are deemed at higher risk if they contract Covid-19.

The scheme offers the same rates as the Wage Subsidy Scheme of $585.80 per week for full-time workers and $350.00 per week for part-time workers.

Details on eligibility and submitting claims can be found on the Work and Income website.



Several private sector businesses and benefactors have stepped in and arranged 11 charter flights of PPE sourced from China with the first flight arriving last night. The order includes some 41 million face masks as well as gloves, gowns, eye protection and sanitiser. Delivery will be prioritised to front-line health services but volumes should be more than sufficient to meet all essential service providers.

If you urgently require PPE can you please email with an indication of the items and volumes required and we will endeavour to secure a bulk consignment specifically for the security sector.


Labour Resources

For those not aware, we have expanded our MSD Skills for Industry Work Broker Programme so that we now target finding employment for those who have been displaced or made redundant through current events and not just those on a benefit with MSD.

We currently have in excess of 700 vacancies for security officers registered with us on behalf of our members. Whilst demand is largest in the main cities, vacancies are nationwide.

We are advertising and promoting our service across a wide range of channels and last week alone our team received over 100 expressions of interest from individuals seeking employment. Andrea and Napat are working very hard to follow up with these individuals, to conduct background screening to ensure suitability for the industry and to then refer them to our members for interviewing and potentially employment. As part of our process we are submitting and paying for the CoA application for the candidate (they complete the paperwork through our portal).

If you need staff and aren’t registered with us please contact Andrea on or on 0274 502020.


Wage Subsidies

There is still a lot of confusion around the ability for businesses to claim the wage subsidies and the process to be followed. The NZSA HR Advisory Service provider, Livewire HR, have provided a blog with relevant tips and information, including a template for explaining the process to your employees for their consideration.

Stay safe and keep well.

From the NZSA team.

NZSA Covid-19 Security Update – PPE & Workers for Industry


From discussion with various suppliers and government departments we believe that the supply of PPE will be an ongoing problem so encourage our members to order in volumes sufficient to meet extended time frames beyond the proposed conclusion of the lock-down and ensure that existing stocks are closely managed and forward orders placed well in advance.


Workers for Industry

The NZSA is working hard to find workers to meet the 500+ vacancies that we currently have recorded on behalf of our members. We have job listings with all major employment sites, including with MSD, and have been in contact with multiple industry associations asking that they refer employees faced with redundancy to our website.

We are also actively promoting security industry employment opportunities via Facebook and LinkedIn and request the support of our members in promoting our postings to their wider social and business networks.

Stay safe and keep well.

From the NZSA team.

NZSA Covid-19 Security Update – Essential Services, Wage Subsidy & PPE

Please find detailed below latest information provided by government agencies. We note that latest guidance may differ from earlier communications and that members need to be aware of policy updates.


Essential Services

Security Services are defined as essential services however latest guidance states “Undertaking routine maintenance and supply of non essential resources would not constitute essential service, however providers can maintain and sustain a minimum capability to respond to urgent requests for supplies and/or repairs to key infrastructure. For any businesses that are designated as essential, or asked to maintain and sustain a minimum capacity, it is expected that strict protocols are in place for health and safety measures and contact tracing”.

Our interpretation is that guard, patrol and monitoring services are not impacted however approved security technician duties exclude routine maintenance and non essential installations.


Employer Wage Subsidy

Changes to the Wage Subsidy were introduced on the 27th March and included the removal of the Leave Payment Scheme. The rationale for this was that the scheme was originally set up when few people were in self isolation and was no longer fit for purpose.

This has however left a significant void in that funding to cover the wage cost of staff either in self isolation or directly impacted by Covid-19 is only available to businesses who have experienced at least a 30% drop in income.

Government has advised that is is aware of the issue and is working on arrangements for those in essential work who require sick leave due to Covid-19 and will be announcing further measures to cover this in coming days.

We are aware that this impacts onto many of our members and will provide an update as soon as it is available.

We also remind members who have experienced a significant drop in work volumes that financial support is readily available and full details, including claim forms, are available on the MSD website.



Members will be aware from the press coverage that this is a continuing area of frustration with incoming supplies being prioritised toward front-line health care workers.

The new government agency being overseen by previous Air NZ CEO Rob Ffyfe is setting up a website detailing suppliers of PPE and current stock levels and encouraging essential service providers to place orders on a controlled supply basis. It was indicated the site would be up and running by today however details are not available at the time of this communication. Again we will relay details to our members on receipt.

Stay safe and keep well.

From the NZSA team.

NZSA Security Business Update

Whilst our recent focus has correctly been on navigating the ever changing and rapidly evolving Covid-19 landscape, we also need to be mindful that normal business matters cannot be ignored, particularly around legislative compliance and ensuring continuation of critical administrative functions.


Increase in Minimum Wage

The minimum wage increases to $18.90 effective 1st April 2020.


Statutory Holiday Entitlements

The following Statutory Holidays fall during April:

– Good Friday                     Friday 10th April

– Easter Monday                 Monday 13th April

– Anzac Day                        Saturday 25th April

– Anzac Day observance    Monday 27th April

Southland Anniversary Day is also observed on Tuesday 14th April.

Employers must ensure compliance with all entitlements for staff working on those days or who are normally rostered to work on those days.

If you have any questions or concerns about payroll or HR matters, please remember that NZSA members can receive free expert advice by contacting our HR Advisory Service:

Phone:       HR LIVE (0800 475 483)



Launch of Integrity Line Service for Members

The launch of the NZSA Integrity Line service originally targeted for the 1st April will be slightly delayed but we expect to have a full overview of the service, and template staff letters and posters, ready for delivery to our members within the next few weeks.

We appreciate that the timing may not be ideal for some of our members but for those who have lost work this may be an opportunity to focus on the business rather than working in it, and the Integrity Line service would provide a good news story for employees given that it is focused on the safety and welfare of staff.


NZSA Membership Invoices

Over the next week we will be issuing our invoices for the 2020/2021 membership year. Again we appreciate that the timing is not ideal, however we also recognise the importance of maintaining core functions and ensuring individual business financial viability.

Please note that we are happy for the invoices to be paid by monthly instalment or to arrange deferred payment where necessary and request that you contact Tacia with your invoice number on or 0273 817724 to discuss options.

We would also like to suggest to all non NZSA members receiving our communications that this may be a good time to assess the value of membership. The application forms are available on our website and at this time we do not require the statutory declaration to be JP witnessed.

Stay safe and keep well.

From the NZSA team.

Covid-19 Security Update – PPE, Electronic Security Providers with Resource Capacity and Recognition for our Workers

Despite government assurances that PPE will be available for all essential service providers it is evident that there are shortages impacting across a number of industries and that there will be some supply chain delays. The issuing of PPE is being managed through MBIE and District Health Boards with priority placed on front-line health care and emergency service workers.

We have registered our industry need for masks, gloves and sanitiser but do not expect an immediate resolution to the existing supply constraints.

We are also working with a local importer of hygiene products and they are hopeful of being able to provide package offers to NZSA members by Monday. This will be communicated as soon as we receive confirmation.

Electronic Security Providers with Resource Capacity
We have received advice from a national service provider that they may be seeking additional resource capacity to maintain service coverage for large essential service entities. They have asked if we can identify smaller regionally-based members who have resource capacity and may be able to assist. If interested, please contact Gary on and he will facilitate an introduction.

Recognition for our Workers
Whilst we may be at the very early stages of the Level 4 Alert lockdown, we believe it is appropriate to recognise the efforts of all involved in adapting to such a rapidly evolving situation and in particular, the superlative efforts of our security staff operating at the front line.

News articles this week have regularly featured security staff performing critical duties in supporting the ongoing provision of essential services, be it directing traffic at drive-thru Covid-19 testing centres, keeping hospitals and supermarkets safe and secure or ensuring on-going security of buildings. Without exception those who have appeared on the news have been well presented and utilising PPE, professional in the performance of their duties and a real credit to the security industry.

This is a situation we never wish to see repeated however it has been heartening to receive positive feedback from many government agencies, heads of other industry associations and our customers, recognising the value of the services being provided by our workers and complementing the industry and our people on the way we have stood up to date.

There are challenges we still face in securing PPE and adapting to an ever-changing environment but we should be proud of what we are achieving and the role we are playing.

Please note that we will available outside business hours and over the weekend if you have any urgent requests for guidance or assistance. Contact Gary on or 021 122 9606.

Stay safe and keep well.

From the NZSA team.

Covid-19 Security Update – Licences, PPE, Training and Tax Payments

We apologise for the bombardment of emails however from feedback received it appears that the regular update of information is valued and we will continue to provide regular updates as required.

Security Licence Update
We have today received advice from the PSPLA regarding licence applications, see below:

“My team are now going through all applications that have been submitted and processed (payment approved) since the 21 February 2020 and they will receive an email confirming their application and the direction from our Authority.

All applications that are currently waiting to be processed by our administration team (payment by credit card approved) should be processed this afternoon. Once the application payment has been approved my team will action an email to the individual same day.

Any further applications should have both employer and employee emails just in case.

If the application is completed correctly and payment is approved then an email will be sent out to the individual/company, it should take 2-3 days.”

PPE Update
Our earlier email provided instruction to contact your local public health team. We have been advised by several members that calls to the Auckland public health team have resulted in referral to the DHB. We have sought urgent advice from both the DHB and the Prime Ministers office and will relay any update as soon as we receive it.

Industry Training Update
We have been informed that some providers are still delivering Unit Standards 27360 and 27364 via distance learning. Several advise that they are unable to enroll further learners however any members who wish to discuss delivery options further can contact C4 Group.

Tax Payments Update
If your business is unable to pay its taxes on time due to the impact of Covid-19 the IRD will write off any penalties and interest. You don’t need to contact them immediately, just when you can.

It would be helpful if you could continue to file however, as the information is used to make correct payments to people, and to help the government to continue to respond to what is happening in the economy.

Click here for updated advice to business from the IRD.

Covid-19 – Your Security Questions Answered

Earlier today we issued a guidance document confirming that Security Services are defined as an Essential Service.

We appreciate that there is not a lot of supporting detail at this time and our contacts within Government advise that this is still a work in progress and they are currently working on setting up a call centre and 0800 line to respond to questions. Further updates specific to individual industry sectors are expected over coming days.

We also thank you for the support received from our members and have provided below a response to common questions that we are receiving.

Further updates will be provided as required.

If you have any concerns, questions or just need a chat, then please don’t hesitate to contact our CEO Gary on or 021 122 9606 or


Will we be able to source security equipment to continue provision of services?
Yes, we expect so but subject to product in stock. Most suppliers/distributors we have talked to will continue operating as a supplier to an Essential Service.

What obligations do security providers have to their staff?
Employers must take all possible measures to ensure the safety of their staff including putting in place alternative ways of working to keep employees safe. This may include issuing and checking use of PPE, shift based working (if an option), staggered meal breaks and physical distancing. Staff must also be advised to report any concerns if they are required to attend a site that they consider is not safe.

Will the PSPLA still be processing licence applications?
Yes, the PSPLA will continue providing services with urgency placed on turn-around of applications that meet initial screening criteria.

The published list of Essential Services has a lot of gaps and ambiguity. Can we get more detail?
This is an evolving situation and as of yesterday morning the list did not even exist. Government advice is that more specific information for each sector is being developed and will be published shortly. They are also setting up a call centre and 0800 line. We will ensure members are kept posted on developments.

Are temporary licence holders covered under Essential Services?
Yes, all workers with a full or temporary licence are covered by Essential Services designation.

What will happen with our tech’s who are enrolled in the Level 3 NZC Electronic Security?
We have been advised by ETEC/Shift, who deliver the qualification, that they will continue to support learners during the lockdown as the tutors can support online learning from home. Unfortunately the launch of the Level 4 qualification will now be delayed.

Covid-19 Update

As you will be aware the situation regarding Covid-19 is a rapidly evolving one.

The NZSA has implemented a range of measures to ensure continuity in the level of service provided to our members. Our work with regulators, government, standards development, qualifications authority, media comment and providing advice and support to our members will continue with face-to-face meetings largely replaced with audio and video conferencing. As part of this we will continue to provide our members with timely and relevant updates.

Designation of Security Services as “Essential Services”
We have communicated with Government to clarify essential service status for all security workers in the event that we move to either Level 3 or Level 4 and a lock down is implemented.

The government has released a schedule of those businesses deemed to be essential services and including security services.

Whilst the guidelines are rather vague, our interpretation is that all workers who hold a current security licence (Certificate of Approval) will be covered under the essential service designation. This will therefore cover security guards, security technicians, security consultants, PI’s and monitoring operators. We do not believe there will be any restrictions to the services being provided by those staff (for example technicians can still perform installs as well as servicing).

It should be current practice however we recommend that all staff carry/display their CoA’s whilst on duty as evidence of their status as a licensed security employee should they be challenged by the public or authorities.

Processing of Security Licence applications
The PSPLA have confirmed that procedures are being implemented to ensure the fast tracking of licence applications.

Temporary licence applications should be turned around within 48 hours subject to the applicant passing the criminal history check. Applications for a full licence will still require police vetting which will add approximately five days to the process.

Our recommendation is that staff carry the letter from the PSPLA confirming approval with them whilst on duty pending the uplift of their licence from the nominated Post Office.

Implementation of Employee Transition Scheme
With the rapidly changing social and economic environment, we are seeing wildly varying impacts on providers within the security industry. Whilst many providers, particularly those in the guarding sector, are seeing an unprecedented increase in demand and are urgently seeking additional staff, there are others who have lost significant contracts and even with the Government support package are facing staff lay-offs.

It makes sense that we look to keep those workers who are faced with losing their current employment within the industry by finding them employment with those who are looking for work. That may be achieved either through a temporary or permanent placement or even on subcontract and we envisage working with individual providers on a case-by-case basis to achieve the best solution for employers and employees.

If you are currently in the position of having a surplus of staff or require staff, please let either Gary Morrison ( or Andrea Charlton ( know and we will do our best to assist in addressing your requirements.

NZSA Newsletter – March 2020


Welcome to our March 2020 newsletter.

One of the biggest challenges for any association is how we communicate with our members and the wider industry. Whilst social media currently holds focus for many, we have found that some of the “old-fashioned” communications tools such as this newsletter and our regional visit programme achieve the most positive feedback and support.

We launched our newsletter four years ago to approximately 200 recipients – today our distribution list exceeds 1600 recipients, many of whom are industry customers, influencers and stakeholders.

The regional visit programme was also introduced four years ago as a way to ensure our members and non-members had the opportunity to meet with the CEO on a regular basis, to keep up with industry developments and to provide feedback on pertinent issues. The regional visits originally comprised breakfast or After 5 collective meetings but have evolved to the current one-on-one meetings at the member, or non-members, place of business.

The regional visit meetings are without doubt one of the most enjoyable parts of my role – they provide the opportunity not only to meet with company owners and managers but also to understand their business (including the successes and challenges) and in most instances to meet a number of team members. They also provide a great snapshot of the current state of the security industry.

There has definitely been an increase in optimism from most providers over the last six months or so and it is pleasing to note that this applies across both the guarding and electronic sectors. This optimism seems to be largely driven by strong revenues, a lifting of charge rates (particularly for guarding contracts and casual work) and improved enforcement of our licensing legislation. The greatest concern across industry continues to be the ability to source good candidates to meet labour resource requirements.

The ability to attract workers into the security industry, and to retain them, is a key focus area for the NZSA and as you will see in the commentary below we will be launching several new initiatives in this area to further support our already successful MSD Work Broker Programme.

In late 2019 the Ministry of Education (MOE) initiated a RFP process whereby community partners, employers, industry groups, the ITO sector, vocational education providers and other agencies could apply for funding to develop a series of events to bring together young people, and their families and whanau, with industries. In total, MOE received applications from 72 organisations seeking a total funding of $9.2 million against a budget of $1.3 million.

We are pleased to announce that the application submitted by the NZSA was successful and for the full amount sought. The funding will enable us to conduct 10 security Job Expos at locations around the country and targeted at students in their last year of schooling. The first expo will be held in July 2020 and the final event in June 2021. Our target is to present to a minimum of 750 students across the expos and to inform them of the opportunities for a career in security (guarding and electronic) or looking at security as a stepping stone towards future employment with the Police or similar.

We are in the process of contacting secondary schools to formalise dates and locations but once confirmed we will publish the dates and seek member involvement in the security expos. Ideally, we want our members to be able to talk to the services they provide and the opportunities they can offer as well as having a staff member talk to the students about their roles and their future aspirations. A further update will be provided in our next newsletter.

NZSA Integrity Line member benefit
The NZSA Integrity Line will be launched on the 1st April.

Our team are currently developing marketing collateral that our members will be able to utlilise in promoting the service to their staff and we expect that this information, along with confirmation of the 0800 number and full details on how the service will operate, will be distributed to our members by mid-March.

As mentioned in our previous newsletter, the Integrity Line will provide all employees of participating members with access to a totally confidential service where they can report issues such as bullying, sexual harassment, poor employment conditions, illegal practices such as theft or drug dealing and other matters of concern that may be occurring in the workplace. The service is particularly valuable where employees are reluctant to speak up or report matters due to fears that by doing so it may affect their employment or risk further victimisation.

The service will be free to our members and will be provided by CrimeStoppers who obviously have considerable experience at handling sensitive calls in a confidential manner.

Virtual reality training platform for delivery of CoA Unit Standards
This is a very exciting development for the industry as we look to use leading edge technology to provide a training option that will address existing concerns around the access to training, the quality of training materials and inconsistency of training delivery, and literacy related difficulties.

Our focus in working with MSD in the development of the virtual reality training platform is to ensure that the industry has access to training that will provide the best possible learning outcomes. We do not intend to deliver the training – that will remain the function of the existing training providers. Furthermore, it needs to be recognised that virtual reality may not be suitable for all learners or circumstances and therefore the use of the virtual reality training platform will be an option for those being trained and not the only method of delivery.

Our software developer, JBA, have been working closely with Skills over the last two months on understanding the legislative and regulative requirements that must be met under the Act and for NZQA and discussing how assessment criteria can be established and measured. The next phase will involve the developer scoping scenarios that align with the necessary training outcomes and the involvement of a small working group in evaluating and critiquing those scenarios.

Timelines for the launch of the virtual reality training platform are still to be finalised but at this time we expect a date in the second half of this year.

Good Practice Guideline
The New Zealand Security Industry Good Practice Guideline has been reviewed by the endorsement panel at WorkSafe in the last week of February and we are currently waiting for any feedback and confirmation to launch the document.

It is very pleasing to see that a number of major customers, who have had access to the draft document, have immediately included reference to the Guideline within their tender and contract documents and we view this as a positive step for the industry and lifting standards.

Increase in minimum wage and living wage
A reminder to all members that the minimum wage increases from $17.70 per hour to $18.90 per hour effective 1st April 2020. There will also be an announcement during April as to what has been determined as the new living wage, currently $21.15 per hour.

Fair Pay Agreements
The most recent update from Minister Iain Lees-Galloways office states “Consultation on options for implementing FPA’s ended on 27th November. We are working through that feedback and I will seek agreement on the final design of the FPA’s from all three parties of government in the next few months”.

NZISF – New Zealand Information Security Forum
The NZISF was founded in 1995 and since 2001 has operated as a Special Interest Group of the NZSA. The forum is overseen by Lech Janczewski, Associate Professor at the University of Auckland, and provides an independent forum for those with an interest in security information issues including independent consultants, security professionals with responsibility for information security, academics and those studying information security related fields.

Morning meetings are held on the second Thursday of each month at the School of Business, University of Auckland and new attendees are always welcome. Visit our website for more information, meeting topics and contact details.

NZSA audit programme
The NZSA audit programme provides members with the opportunity to be audited against the applicable Codes of Practice and where the standards with the Codes of Practice are met, to be recognised as an Accredited Member.

The audit process generally requires either one or two days depending on the range of services provided and on completion the party being audited is provided with an audit report with detailed recommendations and if necessary, mandated improvements. The intent of the audit is to provide an independent assessment verifying that the member operates in compliance with current good practice and to assist the member with continuous improvement. Where business deficiencies are identified, the audit report will provide recommendations on how improvements can be achieved and will often be supported with template documents or processes. The audits are valid for five years but require an annual declaration confirming that there have been no material changes to the business ownership, operation or premises. For more information on the NZSA audits contact

New Zealand Security Awards
This years awards event will be held in the Christchurch Town Hall on the evening of Friday 21st August.

The event provides an opportunity to recognise our stand-out performers across the wide range of services covered by our industry.

We will be providing information on the nomination process for award candidates and bookings for the event over coming months, however I encourage all business owners and managers to get behind the event and to take the opportunity to support and recognise your star employees.

As always, we welcome all comments and feedback.

Kind Regards

Gary Morrison


Security Training and Professional Development SIG

Submitted by Andy Gollings, Chairperson

The SIG met for the first time in 2020 recently and this meeting was used to review progress for our industry and to reset some priorities for the coming year. 2019 was a very positive year for security training. With a significant increase in cross industry collaboration, we were able to create some momentum for positive change for our industry.

Recent progress for industry training

  • Connected with NZQA to ensure that our industry is supported and represented at the highest level.
  • Finalisation of the new Level 3 Qualification, with two training providers already underway with the delivery of this.
  • Continued development of a new Level 4 Qualification which is nearing completion. We are now developing the guidelines for instructors of the High Risk Units included in this qualification.
  • Supported a Skills review of the delivery and assessment tools for the mandatory Certificate of Approval (COA) Units, this includes an innovative approach by the NZSA to utilise virtual reality (VR) technology. Updated materials, including VR are planned to be available by July 2020.
  • Confirmation that the NZ Certificates in Electronic Security are well under way with 60 participants in the Level 3 Qualification and the Level 4 Security Technician apprenticeship qualification almost complete.

Survey of industry
For 2020 we will continue to identify ways that we can improve the quality, availability and suitability of training. Our industry is growing and demands upon us for personnel are continually increasing. This is an important time to ensure that our standards are maintained, if not improved, as the safety of our staff and our customers depends on this. To this end we will be developing a survey of industry to identify areas that industry training can be improved and your participation is important.

Expectations of COA training
We have recently been made aware that there are some inconsistencies in the quality of the training for the mandatory COA Units with short-cutting of both delivery and assessment occurring. These claims are being investigated but it is important to remember the reason for, and some basic expectations of, this training. Basic training and awareness of Security Law and Conflict Management are the only things that enable an entry level security officer to keep themselves and their customers safe and to stay on the right side of the law regarding the use of force, etc. Corners should not be cut in the delivery of this training as this has a direct impact upon the safety of our staff. All trainers of the Conflict Management Units are required to have undertaken specific training, including refresher training, and be on a Register of Trainers held by Skills. It is also important to note that there are specific requirements for what is trained and how this is trained. A full day of conflict management training role play and assessment is prescribed as this is a key component to preparing our staff to manage these situations. If you are concerned please contact NZSA for advice.

We are committed to raising industry standards and your feedback and input is essential. Please direct any questions or concerns you have to the NZSA so that we can work together to ensure our customers and our staff are provided the quality support that they deserve.

HR update – minimum wage increase and Coronavirus

Submitted by Livewire HR, the providers of the NZSA HR Advisory Service:

A big change coming up in April is the minimum wage change and this means updating your employment agreements. The good news is that you don’t need to do an entirely new agreement. A “Variation to Terms of Agreement Letter” that details the change and is signed by both parties is enough. For more information please see Livewire HR’s blog.

Another big topic at the moment is the Coronavirus. To keep your staff and customers safe it’s important to take extra care when it comes to potential health risks. Applications for time off for self-isolation or doctors appointments are likely to come up, so here is what you need to know if any employee requests time off or special leave because of Coronavirus:

– Sick leave requested for a doctor visit or for illness should be treated the same as any other sickness.
– An employee can’t be directed to use their sick leave entitlement by an employer if they are requiring an employee to take an absence of leave for self-isolation, if the employee exhibits symptoms,
or has been in an area with documented cases.
– Employees who wish to self-isolate because of recent travel, or who are recommended to do so by a healthcare professional, should be allowed to take this leave unpaid, or if they have it available,
then they may request to use their annual leave entitlements.

Employment New Zealand have further information to ensure your workplace is prepared and Livewire HR’s blog discusses managing Coronavirus in the workplace.

Ministry of Education funding – connecting students to careers in the security industry

The NZSA has received funding from the Ministry of Education to run vocational events to promote careers within the security industry.

The funding covers ten events to be run over the next 12 months which will connect students and representatives from our member companies to showcase the opportunities within the security industry.

The events will be run in Manukau, Hamilton, New Plymouth, Gisborne, Palmerston North, Wellington/Hutt Valley, Marlborough, Christchurch and Northland.

If you are interested in attending an event and discussing the career opportunities in your region please contact Andrea Charlton at NZSA.

International Security Officers’ Day

Over recent years there has been significant growth in support for the 24th July (24/7) being recognised as International Security Officers’ Day.

The NZSA fully supports this initiative and the need to recognise the efforts and contribution of our Security Officers and we have arranged for the production of celebratory badges, attached to a card, that can be presented to and worn by you and your staff.

If you would like to order badges please email us and we will arrange production and delivery. The badges are $2.00 + gst each.

Member Benefit – NZSA HR Advisory Service

NZSA is partnering with Livewire HR to provide access to free HR advice, as well as templated key documents and policies.

Call              HR LIVE (0800 475 483)


Livewire HR will provide an immediate response to enquiries received between the normal business hours of 8am to 6pm and will be able to provide best practice advice and personalised guidance on employment issues.

Where further support is required outside of these services, Livewire HR can provide these at preferential rates exclusive to NZSA members.

This is a fantastic offering for our members and their management staff, in particular those smaller companies who do not have access to in-house or contracted HR expertise. Please share this with your line managers, supervisors and staff who may have a need for this great HR service.

Services and documents available include:

  • HR advice and guidance
  • Employment Agreements – permanent,
  • fixed term, casual
  • Position Descriptions
  • Policy documents
  • Updates on legislation and best practice


Regional Visits

Gary Morrison, CEO of the NZSA, will be conducting regional visits to meet with members and non-members.

9-10 March           – Hamilton and Tauranga
20-21 April           – Rotorua and Taup
13-14 May             – Hawkes Bay
10-12 June            – New Plymouth, Whanganui and Palmerston North
9-10 July               – Christchurch
14-15 September – Wellington
8-9 October          – Nelson and Blenheim
11-13 November  – Dunedin, Invercargill and Queenstown

If you are interested in meeting with Gary please email



We welcome the following new Corporate Members:

BK Security Limited

ISCS New Zealand Limited

Waiheke Documents and Security Limited


And the following new Associate Individual member:

Nicholas Martin



National Security Conference

15 April 2020
Massey University, Auckland

Organised by the team at the Centre for Defence & Security Studies at Massey University the key themes of the conference will be:

–  Countering terrorism, racism and xenophobia
–  Information and cyber-security
–  Security implications of climate change
–  Regional security and the Pacific Re-set

To register your interest please email


Foundations for Future Networks

Exhibition & Conference

5 May 2020
Ellersie Event Centre, Auckland

What’s on:

  • Expert guest speakers in Technology, Cyber Security, ICT Infrastructure and Workplace Safety and Well being
  • Latest ICT Infrastructure products and services from the country’s leading suppliers
  • Network with hundreds of your peers at this free and fully catered event.

Contact for more information.


New Zealand Women’s Leadership Symposium

20-21 May 2020
Pullman, Auckland

The New Zealand Women’s Leadership Symposium focuses on the experiences of women leaders in the contemporary workforce.  The event will feature a range of presentations, panel discussions and interactive sessions covering a range of topics.

Keynote speakers include the Topp Twins, Julie Anne Genter, Karen Walker, Suzy Kato, Mavis Mullins, Angela Swann-Cronin, Charlotte Lockhard, Minnie Baragwanath and many more.

An NZSA attendance discount of 25% is available by entering the code ANSY20 at the time of booking (available until sold out). For more information and to book visit the website.


2020 Security Exhibition & Conference

22-24 July 2020
Melbourne Convention & Exhibition Centre

Organised by Diversified Communications Australia in partnership with ASIAL, the 35th annual event will feature an exhibition display, security conference and networking drinks.


New Zealand Security Awards

21 August 2020
Christchurch Town Hall

This year’s Awards ceremony will be held in Christchurch on Friday 21 August. Make sure you save the date!

NZSA newsletter – January 2020

CEO’s Report

Welcome to our January 2020 newsletter.

Hopefully Christmas and New Year have treated you well and the focus is now on ensuring a successful 2020!

From the NZSA’s perspective we are looking forward to the coming year with considerable excitement as we introduce three new member benefit programmes (refer below), continue to expand our MSD Skills for Industry programme, launch the Security Services Good Guidance document and are involved in developing a ground-breaking training initiative which will be profiled in our next newsletter.

NZSA HR Advisory Service member benefit

From the 1st February, NZSA members will be able to access free HR advice and obtain template Employment Agreements, Position Descriptions and other key Policy documents via the NZSA HR Advisory Service.

Members will be able to access the service either by calling 0800 HRLIVE (0800 475483) or emailing

Our contracted provider will provide an immediate response to enquiries received during normal business hours and will be able to provide best practice guidance on HR issues and individual situations. Where the level of advice moves beyond first level and requires specific action, our provider will advise the member accordingly and if required, can provide those services on preferential rates exclusive to NZSA members.

As part of the service we will also issue members regular updates and guidance on HR matters.

This is a fantastic offer for our members and in particular those smaller companies who do not have access to in-house or contracted HR expertise, so please ensure that your staff who may have a need for HR guidance are aware of the service.

More detailed information will be provided to members shortly.

NZSA Integrity Line member benefit

The NZSA has partnered with CrimeStoppers in launching this service effective from the 1st April.

The NZSA Integrity Line will provide all employees of participating members with access to a totally confidential service where they can report issues such as bullying, sexual harassment, poor employment conditions, illegal practices such as theft or drug dealing and other matters of concern occurring in the workplace. The service is particularly valuable where employees are reluctant to report matters due to fears that it may affect their employment or that by doing so, they may be further victimised.

Reports received through the Integrity Line service will be independently screened prior to being forwarded to nominated senior management within member companies for investigation and reporting back.

It is important to note also that the recently revised Government Procurement Rules include a requirement for the providers of designated contracts (which includes all Government security contracts) to “provide a voice for staff” in relation to employment practices and conditions.

Details on the Integrity Line service, including 0800 number and email contact, will be promoted over the next few months.

Tactical Solutions member benefit

Tactical Solutions are New Zealand’s leading provider of high-quality security equipment (including armour vests and body cameras) and uniforms. NZSA members will receive a 10% discount on all items purchased through Tactical Solutions – check out their online consumer store

NZSA support for LSV Programme

As part of our Skills for Industry partnership with MSD, we regularly attend and host employer expos where we can introduce candidates to the various career opportunities within the security industry.

In conjunction with the work expos, we have recently attended several of the LSV (Limited Service Volunteer) employer days and have been so impressed with the attitudes and commitment of the trainees that we have introduced an NZSA Award to be presented to the trainee demonstrating outstanding qualities for the security industry – initiative, empathy and going the extra mile.

The LSV programme is a free six-week motivational training course provided by MSD but facilitated by the New Zealand Defence Force. It is targeted at 18 to 25-year olds and aims to increase the number of young people entering employment or training by improving their self-discipline, self-confidence, motivation and initiative.

Our first award recipient was Trainee Ropati Tusani from Porirua at the Trentham graduation in early December. The course leader commented “Ropati was blown away by the award. Coincidentally I was sitting beside his parents during the graduation and after I presented the award his dad shook my hand in appreciation and had a wee tear in his eye. Proud parents indeed”.

Security Services Good Guidance document

This document has been a long time in the making but is in the final stages of review by WorkSafe and is expected to be available for official launch within the next few months.

The history goes back to the tragic death of Security Officer Charanpreet Singh Dhaliwal on the 18th November 2011 when assigned to his first night on duty. The Coroners Report into the death made three key recommendations, including tasking WorkSafe (ACC at the time) with preparing an industry-wide code of practice or guideline.

Whilst WorkSafe acknowledged their responsibility to produce this document back in 2017, they also confirmed it was at the lower end of their priorities and realistically it would be at least five years before it could be considered.

The NZSA has subsequently taken ownership for developing the guideline and with input and assistance from stakeholders, including E tu and NZCTU, has progressed the document to the stage where it has been through rigorous consultation and is ready for release.

The Security Services Good Guidance document provides detailed operational instruction for all security providers, employees and customers that will ensure services are provided safely and in accordance with good practice. Once released, it will be available in soft copy on the respective websites for the PSPLA, NZSA, E tu, NZCTU and WorkSafe.

In the interests of making the document available, the initial release version excludes service specifications on some specialised services such as Event Security and Hospital Security. We are in the process of forming special interest working groups to assist in developing the content for these sections – if you have expertise in these areas and wish to be involved, please let me know (email

Virtual Reality Training for delivering CoA Unit Standards

The NZSA is currently working with MSD and software developer JBA (Joy Business Academy) to develop a VR (virtual reality) training platform for the delivery of the three CoA or Mandatory Training unit standards.

We are very confident that this will offer the industry a number of benefits such as improved access to training, consistency of delivery and enhanced learning outcomes as well as addressing current literacy issues and providing significant cost and time savings.

Obviously we still have a lot of work required on this but in our next newsletter we will provide more detail around how the training will be introduced and expected timelines plus information on the successful introduction of VR training across other industry sectors.

Domestic Smoke Alarm Installation Compliance

It has become apparent to the NZSA that there is some confusion within the New Zealand security industry regarding the requirements for the connection of domestic smoke alarms into security systems.

The NZSA has compiled a guidance document to clarify current legislative requirements. We are currently waiting for licensing approval from Standards NZ to include references from the Standards in the guidance document and as soon as this is received, the document will be distributed to all members and interested parties.

We strongly recommend that all service providers ensure they are compliant with these requirements and also implement a programme to retrospectively rectify non-compliant connection of domestic smoke alarms into security systems.

Increase in Minimum Wage – 1 April 2020

Members are reminded that the Minimum Wage increases to $18.90 per hour effective 1st April 2020.

Use of Surveillance Equipment for Recording Sound

We regularly receive enquiries from our members and industry customers about the legality of using cameras and other surveillance equipment to record sound.

The Privacy and CCTV Guide issued by our Privacy Commissioner for businesses, agencies and organisations ( does not specifically cover audio recordings but does emphasise the principle that recordings should not reasonably intrude on people’s privacy and the accepted interpretation is that audio would be deemed an unreasonable intrusion in most circumstances.

The legislation is a little clearer in the UK where the Information Commissioners Office issued a warning that states “CCTV must not be used to record conversations between members of the public as this is highly intrusive and unlikely to be justified”. The statement also noted “customers should choose a system without audio recording if possible or if the system comes equipped with a sound recording facility then it should be turned off or disabled in some other way”.

Our advice is that recording capability should always be turned off and if customers specifically request the recording facility, the provider should inform them of the privacy issues and actively seek to dissuade them from using the system for recording.

ROVE – Review of Vocational Education

The next phase of the view process is now underway with the announcement of the six industry-led Workforce Development Councils (WDC’s). The WDC’s will take over many of the key functions of the ITO’s and are intended to provide industry with greater leadership across vocational education and training.

The six WDC’s cover:
–  Construction and Infrastructure
–  Primary Industries
–  Service Industries
–  Health, Community and Social Services
–  Manufacturing, Engineering, Logistics and Technology
–  Creative, Cultural and Recreation

The security industry has been listed under the Service Industry WDC which includes coverage of wholesale trade, retail trade, accommodation and food services, tourism, cleaning, rental, hiring/leasing and real estate services, contact centres, business services and financial services.

Whilst this seems a logical fit for traditional “manpower” services such as guards, patrols, cash-in-transit, document destruction and monitoring/communication centres, there is a strong argument that “electronic services” such as alarms, cameras, access control and cyber would be better placed under either Construction and Infrastructure (which includes electrical services) or Manufacturing, Engineering, Logistics and Technology (which includes fire protection services).

I would welcome member feedback on this as it is critical that we have strong representation within the WDC structure if we are to achieve the best education and training outcomes for our members.


One in eight workers have caring commitments for a loved one who is elderly, ill or has a disability or chronic condition. National NGO Carers NZ has partnered with MSD and business networks to offer a free programme to help employers to be carer friendly. Simple steps can keep carers working, boost retention and productivity, and demonstrate commitment to workplace values. Carers NZ invites NZSA members to become CareWise. Learn more at or phone 0800 777 797.

Living with the Boss

The average New Zealander spends a third of their life working, but how well do we really know the boss we devote so much time to? In a new reality series screening on TV One each Wednesday, eight employees invite their boss to live under their roof in a bid to make a connection and hopefully improve workplace conditions.

The episode screening on Wednesday 22 January features Ian Crawford, the owner and director of NZSA member Cityguard, who moves in with Supervisor Afioae Solomona. This should make for fascinating viewing and congratulations to both Ian and Afioae for the involvement.

As always, we welcome all comments and feedback.

Kind Regards
Gary Morrison

Security Training and Professional Development SIG

Submitted by Andy Gollings, Chairperson

The Special Interest Group for Security Training and Professional Development convened one last time in 2019 with the main focus of this meeting being on the structure and content of the new National Certificate in Security Level 4. We see this certificate and its ability to develop front line security leadership as a key building block to raising industry standards which is a primary objective of this group. As part of this last meeting of 2019 we were also presented updates on the NZ Certificate in Electronic Security, the ROVE review and its impact on Skills Organisation and the review of the COA mandatory units, which are outlined below.

National Certificate in Security Level 4

A working group has been supporting Skills Organisation over the course of 2019 in the development of a new National Certificate in Security Level 4. This qualification is aimed at Senior Security Officers in a sole charge role or Security Team Leaders / Supervisors.

Graduates of this qualification will be able to:
–  Implement and maintain operational systems and risk management processes in a security work context.
–  Lead staff and support their development in a security workplace.
–  Implement and maintain the health and safety requirements for self and others, including defensive techniques, while carrying out security work.
–  Lead the response to incidents in a security work context.

NZ Certificate in Electronic Security

We were advised that the number completing the NZ Certificate in Electronic Security Level 3 is double the number from the previous year, with 45 currently enrolled. The Level 4 programme has been developed and approved by NZQA and M.I.T. will be supporting the delivery of the programme with a rollout expected in the second quarter of this year.

COA training update

The materials available for the COA mandatory training are currently under review to eliminate some of the unnecessary complexities of this training. We hope to see these updated materials being available by the end of the first quarter of this year.

In review 2019 was an interesting year for industry training with several NZSA initiatives being well received, this Special Interest Group among them. With the objective of raising industry standards your feedback and input is essential. Please direct any questions or concerns that you have to the NZSA so that we can work together to ensure our customers and our staff are provided the quality support that they deserve.

Tool insurance – choose it or lose it

Submitted by Lesley McClaren, Senior Commercial Broker, Rothbury Insurance

If your tools and equipment were lost overnight either by burglary, fire or flood, would you be able to work tomorrow, do you have a backup set, or some you can borrow? More importantly, would you have the funds to replace them?

Statistically one in five tradespeople have had some kind of tool theft from vehicles, garages or building sites and more recently from the destructive fire at the Sky Tower Convention site. As the name suggests, tool insurance covers the cost of replacing your tools if they’re stolen, lost or damaged and insurers don’t always offer the same level of cover.

Policy that offers “new for old” replacement:
Some policies only cover the depreciated value for older tools, which isn’t much use if you have to replace expensive gear, others offer a full replacement cover.

Excess options:
Higher excess will reduce the premiums however if it’s too high the policy does not work well for smaller claims. Some policies can offer excesses as low as $100 however this will increase the premiums, there are options and it depends on what you’re comfortable with.

How long to resolve a claim:
48-hour turnaround would be advantageous with someone to assist you through the process.

Review your insurances:
It’s to your advance to review your sums insured at least on an annual basis, particularly if you upgrade any of your tools or your business grows. Some policies ask for a collective value, some ask you to list the particularly expensive ones individually on your policy.

Stock insurance:
Stock insurance often gets lost if you do not specify the risk and the policy response may be restricted to “from the business premises” which does not work well if you are an installer who works on site. Tool insurance policies can offer a combined cover for both tools and stock in trade which will respond when losses occur while you are working on site.

Tool insurance can be expensive, mainly because tools and trade equipment are targeted so often, usually with multiple items being stolen and insurers do set the premiums according to the claims losses overall in this area.

Policies can start around an annual premium of $500-$700 plus gst, however if you are insuring $30,000 worth of tools premiums would be indicative of $1,755 plus gst depending on the excess on the policy. Relying on your domestic contents policy is not the best option as there are limits and restrictions, it does pay to have the right insurance in place.

As a broker Rothbury Insurance has access to a variety of insurance options for tools which enables them to source the best option available for your business. They offer member benefits to NZSA members and are happy to answer any of your questions. Please contact Lesley McClaren, Senior Commercial Broker, 021 512 970 or 09 914 9802.

Member Benefit – Site Safe

One of the NZSA member benefits is a 10% discount on your annual membership of Site Safe.

Site Safe membership benefits include:|

  • Access to a range of services including training courses
  • Receiver greater discounts on Site Safe training with each passing year
  • Quarterly newsletters and resources including ‘Proud to be Safe’ membership stickers and certificates
  • Access to exclusive resources including a library of toolbox safety talks, guidelines and research
  • Networking and knowledge sharing opportunities and member events around the country
  • Inclusion in the Site Safe Member Directory
  • Free posters with health and safety messages
  • Discounted online products
  • Consulting and Auditing discounts
  • Site Safe Health and Safety Kit at member prices.


We welcome the following new Corporate Members:

Glad Group (NZ) Ltd

Global Risk Consulting Ltd

Leading Sky Control Surveillance & Security Ltd

Millennium Group (NZ) Pty Ltd

Recon Security Ltd

Securicon Ltd

And the following new Associate Individual members:

Darren Sapich

Devin Louw

Rehan du toit


National Security Conference

15 April 2020
Massey University, Auckland

Organised by the team at the Centre for Defence & Security Studies at Massey University the key themes of the conference will be:
–  Countering terrorism, racism and xenophobia
–  Information and cyber-security
–  Security implications of climate change
–  Regional security and the Pacific Re-set

To register your interest please email

2020 Security Exhibition & Conference

22-24 July 2020
Melbourne Convention & Exhibition Centre

Organised by Diversified Communications Australia in partnership with ASIAL, the 35th annual event will feature an exhibition display, security conference and networking drinks.

New Zealand Security Awards

21 August 2020
Christchurch Town Hall

This year’s Awards ceremony will be held in Christchurch on Friday 21 August. Make sure you save the date!