Security Industry Training

Please note that the NZSA is not a training provider – see below for provider details.

NZSA Member Training Providers:

Activate Training Centre
Phone: 07 853 0222
Email: [email protected]

C4 Group
Phone: ​​09 636 7339
Email​​: [email protected]

Stratcom Security
Phone: ​​021 944 119
Email​​: [email protected]

The Learning Place
Phone: 0800 800 415
Email: [email protected]

Phone: ​​0800 508 733
Email​​: [email protected]

Training Courses:

Certificate of Approval (COA) Training
(also referred to as “Mandatory Training”)

To hold a Certificate of Approval (security licence), the Ministry of Justice and the PSPLA (Private Security Personnel Licensing Authority) require security guards to undertake mandatory training consisting of the following unit standards:

  • 27360 – Conflict Management (Theory)
  • 27361 – Conflict Management (Practical)
  • 27364 – Introduction to the Security Industry

Regardless of where you work, or who you work for, all guards holding a COA with the following endorsements must complete the programme.

  • Crowd Controller
  • Personal Guard
  • Property Guard – Security Officer

The government regulations do not allow for any exemptions for the Conflict Management unit standards (27360, 27361), but if you have completed the National Certificate in Security (Level 2, 3 or 4) after 2009, then you may be exempt from unit standard 27364.

Certificate of Approval Processing

Training providers do not manage the COA process – this is done by PSPLA. Once your application has been made, all queries regarding your COA must be directed to PSPLA.

Contact PSPLA on 08004PSPLA or go to their website

New Zealand Certificate in Security (NZCIS) Level 3

The National Certificate in Security (Level 3) provides a minimum entry level qualification for the security industry. It is a flexible learning programme with work-based assessments designed to support career progression. For further information please see the NZQA website.

New Zealand Certificate in Security (NZCIS) Level 4

This advanced qualification builds on the Level 3 programme, developing further security knowledge and expertise. For further information please see the NZQA website.

New Zealand Certificate in Security (NZCIS) Level 6

This qualification is at a Diploma level and is appropriate for senior manager level positions.

For enquiries please contact:


Completing the Conflict Management Training is a pre-requirement for those looking to work as Property Guards or Crowd Controllers. It is vitally important that those providing the training are suitably experienced and skilled and have the ability and knowledge to deliver the training to specified standards and content. Similarly, those who have been approved to deliver the Conflict Management Training are required to consistently deliver the prescribed standards and content and hence the requirement for trainers to undertake a bi-annual refresher course. As the industry peak body, the NZSA has appointed several providers to deliver the Conflict Management Train the Trainer and Refresher Training programmes around the country. These providers are subject matter experts in their own right and will ensure that those who are approved to deliver the Conflict Management Training meet necessary standards. To enrol in the Conflict Management Training courses, Trainers will need to ensure that they meet the below mentioned prerequisites:
  • Achieved COA mandatory training
  • Hold unit standard 4098
  • Hold unit standard 7108 and/or demonstrate they have training experience (Training groups of people for at least 2 years)
  • Hold the National Certificate in Security L2 or New Zealand Certificate in Security L3
The NZSA are happy to accept Trainers on the Train the Trainer course/ Refresher if they haven’t completed the prerequisites stated above however we require evidence that the trainer is enrolled or is completing the course. The NZSA will not send a certificate of completion for the Conflict Management Training course or have the Trainers name published as an approved trainer on our website or on our approved Trainers list until all requirements are met.

Train the Trainer and Trainer Refresher courses

List of Approved Conflict Management Trainers

To check if the Conflict Management Trainer you wish to use has met all criteria to deliver and assess the COA Mandatory Training, click the link below.

If you believe someone is delivering the training for the COA Mandatory Training without the correct credentials, please contact us: [email protected].

Defensive Tactics Unit Standards

This document provides instruction for instructors and trainers delivering unit standards 32082 and 21738.

New Zealand Certificate in Contact Centres – Security Monitoring Centres – Level 3

This qualification utilises the Contact Centre qualification but customised to reflect security monitoring centre requirements. It comprises four modules that are completed online and in the workplace.

Security Technicians, Security Consultants and Private Investigators

The PSPLA works to ensure that all people working in the security industry have the proper skills to undertake the categories of work they are licensed for. To work as a private investigator, security technician or security consultant, you must show that you are either:

  • trained
  • getting training
  • competent (have the skills you need)

You need to supply evidence to support your application for each of these classes or work. Evidence of competency for these classes has been required since July 2016 so even if you already hold a licence or certificate, if it was issued before July 2016 you will be asked to provide evidence. You will only need to supply this evidence once. Next time you renew your licence, the PSPLA will already have it on file.

Evidence includes but is not limited to:

  • Security Consultants – Security Consultant Certificate of Competence
  • Security Technicians – evidence that you are an accredited member of the New Zealand Security Association
  • Private Investigators – evidence that you are an accredited member of the New Zealand Security Association

The Security Consultant Certificate of Competence

The course consists of three modules and five assessments:

  • Module 1: Security Risk Management – this module has two assessments
  • Module 2: Operational Requirements – the module has two assessments
  • Module 3: Security Related Standards and Legislation – this module has one assessment

This course is undertaken in your own time, there are no classes to attend, and the assessments are emailed in for marking.

For enquiries please contact:
[email protected]
[email protected]
021 944 119

New Zealand Certificate in Electrotechnology (Level 3)

Info Sheet – Course outline Security and Programme

This certificate course has been updated to be more versatile and fit for purpose. In collaboration with industry, the new qualification has been modernised, taking into account the new technologies in the market. This course has now integrated recommended pre-learning unit standards giving learners a well-rounded education.

This qualification is still based on on-the-job and off-job assessments. Each assessment has been reviewed and, where possible, made into a smaller, more manageable format.

Those who have chosen to complete the Service strand will also complete the Electrical Workers Registration Board’s Electrical Appliance Serviceperson (endorsed) exam.

Further study:
Once learners have completed the NZC in Electrotechnology (Level 3) they can choose to continue onto one of four different strands:

  • New Zealand Certificate in Electronic Security (Level 4)
  • New Zealand Certificate in Electrical Engineering (Electrical and Electronic Installation and Service) (Level 4)
  • New Zealand Certificate in Electronic Engineering (Level 4)
  • New Zealand Certificate in Customer Premise Systems (Level 4)

For more information please contact:

Carine Vaccari
[email protected]
022 568 6671

New Zealand Certificate in Electronic Security (Level 4)

Info sheet – Course outline Electronic Security L4

If you are looking to start a career in the electronic security industry, then this is a good starting point for you. It is also a great next step if you hold the NZC in Electrotechnology (Level 3). By gaining this qualification you will be able to supervise staff on mid to large sized projects in the electronic industry, create electronic security solutions for your clients as well as provide site-wide leadership and manage relationships with stakeholders.

Learners doing the core certificate in electronic security also have the option to enrol in one of the following strands:

  • Electronic Appliance Serviceperson (endorsed)
  • Electrical Installer

For more information please contact:

Carine Vaccari
[email protected]
022 568 6671