Integrity
NZSA members shall maintain high standards of integrity and professional conduct with fairness and honesty at all times in dealing with clients or employees, past and present, with members of the NZSA and with the general public.
Public Interest
NZSA members shall conduct their professional activities with respect for the public interest.
Accuracy
NZSA members shall be factual and accurate when providing information about their services and the services of any company they represent. NZSA members shall not use deceptive practices.
Disclosure
NZSA members shall provide in writing, upon written request from the NZSA, complete details about the cost, restrictions, and other terms and conditions, of any products or services sold, including cancellation and service fee policies, with the exception of commercially sensitive information.
Responsiveness
NZSA members shall promptly respond to their clients’ complaints.
Co-operation
NZSA members shall not maliciously injure the professional reputation or practice of colleagues, clients or other members and will co-operate with any inquiry conducted by the NZSA to resolve any dispute involving clients or another member.
Confidences
NZSA members shall not use improperly obtained client lists or other confidential information obtained from an employee’s former employer.
Confidentiality
NZSA members shall treat every client transaction confidentially and not disclose any information without permission of the client, unless required by law.
Conflict of Interest
NZSA members shall not allow any preferred commercial relationship with another member to interfere with the interests of their clients.
Compliance
NZSA members shall abide by the NZSA Code of Professional and Ethical Conduct, the NZSA Rules and By-Laws and all New Zealand laws and regulations.