NZSA Newsletter – May 2024

CEO’s Report

Welcome to our May 2024 newsletter.

Our condolences go out to those who were impacted by the tragic stabbings that occurred at the Westfield Bondi Junction shopping mall several weeks ago.

In particular out thoughts are with the family, friends and work colleagues of security officer Faraz Tahir who suffered fatal injuries whilst responding to the incident. It is understood that a second security officer also suffered life threatening injuries but was saved by a team-mate who provided immediate medical attention. We applaud this team-mate for their actions.

The incident again highlights the increasing risks faced by those involved in providing protective services. This also brings our attention to the role of security officers, the legal authority, training and protection that they are equipped with.

The NZSA position remains firmly opposed to the carrying of any weapons. We have however held initial discussions with government, police and the licensing authority with regards to giving appropriately trained and licensed security officers the authority to retrieve property and detain offenders. Discussions have been positive and closely align with the governments focus on getting tough on crime and promoting public/private cooperation. We will keep you informed on developments and seek industry submissions as discussions progress.

We also firmly support the appropriate use of PPE, and in particular stab resistant vests, in high-risk environments. It is important to note however that the quality and effectiveness of vests varies considerably and in the absence of any specific Australian or NZ standards, research should be conducted to ensure any equipment purchased is fit for purpose. Similarly, we strongly recommend having vests fitted to ensure comfort, avoid secondary strains or injuries and to ensure the vest is as effective as possible. We have provided some guidelines from specialist PPE provider Strategic Defence later in this newsletter.

Within this newsletter we also profile two new “Board Cadets” who have joined the NZSA Board for a year in a non-voting capacity. We have introduced the cadet programme as a mechanism for bringing greater diversity to the board and encouraging, supporting and developing those who have the talent and capability to participate at a board level but would not normally have the opportunity to be appointed to such a position. Whilst the cadets serve a one-year term, they will be encouraged to stand for election at completion of their term and hopefully this will also provide long-term capability and continuity for the board.


Living Wage 2024/2025
For those who missed the announcement, from 1st September 2024, the Living Wage hourly rate is $27.80. This is an increase of $1.80 on the 2023/2024 rate.


Auckland congestion charges
During April the Auckland Council announced plans to push for legislative changes that would enable the introduction of congestion charging on key motorways and arterials.

The NZSA and BSCNZ (representing Commercial Cleaners) have made a joint submission to Auckland Council seeking an exemption from congestion charges for clearly branded work vehicles being used for the provision of security guarding, security patrols, cash-in-transit services and commercial cleaning services.


Standards review HB 167:2006 Security Risk Management
During April we received notification from Standards NZ that they are reviewing Standards that are more than 10 years old and unless there is evidence that they are fit for purpose they will be withdrawn.

The notification advised that Standard HB 167:2006 – Security Risk Management was targeted for withdrawal as the technical committee deemed it no longer fit for purpose.

In discussion with members providing Security Consulting services, it is very apparent that this standard continues to be the go-to document for the industry and whilst a little dated, has considerable relevance for those involved in criticality, threat and vulnerability analysis.

We have engaged with Standards NZ and provided compelling argument for the retention and on-going recognition of this Standard.

Whilst we have yet to receive a response, we are confident that our application will be successful.


Privacy Guidelines for use of CCTV Systems
We regularly receive enquiries from security providers and members of the public with regards to privacy concerns related to the installation and use of CCTV systems.

The Privacy and CCTV Guide issued by the Privacy Commissioner in 2009 provides good guidance on requirements however it is now somewhat outdated and does not adequately cover some technology developments, including audio recording and facial recognition.

With regards to audio, it is important to note that this is covered in the Crimes Act 1961 under Section 216B Prohibition on use of interception devices. The Act states that every-one is liable to a term not exceeding 2 years who intentionally intercepts communication by means of an interception device.

It is clear that microphones on CCTV cameras would come under the definition of an interception device and should always be turned off and rendered inoperable at time of installation.


MSD Digital Passport (including Security Passport)
It was great to see that MSD was internationally recognised as an award winner at the 2023 Would Summit Government Awards.

The awards recognise digital initiatives that significantly contribute to achieving the United Nations sustainable development goals and MSD took home the top achievement in the Government and Citizen Engagement category that recognises quality education, work and economic growth and reducing inequalities.

The Digital Passport offers free learning modules focused on digital literacy and essential job skills and is delivered via VR (Virtual Reality). One of the modules covers an introduction to the role of a Security Officer, utilising learning from the VR CoA training jointly developed by SkillsVR and NZSA, and with those completing the learning receiving a Security Digital Passport.


Submission on future of industrial classifications
Many critical decisions impacting industry sectors are determined or influenced by data collection. This applies at a government, local government and private sector level with some examples including legislative changes, allocation of training funding, setting ACC levies, determining immigration settings, workforce planning and policy development.

Two of the main sources of data specific to industry are the ANZSIC06 and ANZSCO classification systems.

ANZSIC06 is the Australian and New Zealand Standard Industrial Classification system and structures industry by Division, Sub-Division, Group and Class and for the Security Industry we are broadly classed under the Public Administration and Safety Division (for protective services) and Construction Division (for electronic security services). The ANZSIC codes are used for the bulk of industry reporting by Infometrics and used to determine by ACC, IRD and the WDC’s amongst other agencies.

ANZSCO is the Australian and New Zealand Standard Classification of Occupations system and follows a similar four level classification based on Major Group, Sub-Major Group, Minor Group and Unit Group. Security services are listed under Major Group headings Community and Personal Service Workers (Protective Services) and Technicians and Trade Workers (Electronic Security Services). The ANZSCO classification also introduces Skill Levels that are applicable to specific unit groups – these range from Skill Level 1 (commensurate with a bachelor degree) down to Skill Level 5 (NZQA Level 1). Most protective security roles are deemed to be Level 4 or 5 whereas security technicians are classified as Level 3.

Our concern is that the industry descriptors used on the two classifications do not match current industry terminology which probably explains why reports provided by Infometrics and other government agencies frequently under report the size of the industry in terms of revenues and employment.

Statistics NZ have requested feedback on the ANZSIC06 classification, and we have provided a submission recommending a comprehensive review and updating of the terminology being used so as to align with common industry use. We have also cautioned against any consideration of moving to the ISIC (International Standard Industrial Classification) system given that it is also outdated, and we would loose any opportunity to influence the code allocations.


CoA training, moderation and Good Practice Guideline for Train the Trainer
The CoA Training provides initial training for those entering the workforce and it is critical that the training is as comprehensive and effective as possible.

We are pleased to advise that Ringa Hora (the Services WDC) has been leading the process of reviewing the three existing Unit Standards and re-writing as Skills Standards, with the draft standards nearing the stage of being ready for circulation and consultation. As part of this process, stakeholders have been mindful that the standards are covered by legislation and therefore cannot be substantially changed but have taken the opportunity to strengthen the content and establish specific outcomes that can be moderated.

Ringa Hora have also been more active with regards to conducting moderation on training providers and ensuring that training delivery is via suitably approved trainers and in accordance with expected standards.

We applaud this approach and remind employers of the importance of ensuring the CoA training is being provided by suitably qualified trainers. The NZSA Good Practice Guideline covering Provision of Train the Trainer Instruction documents the qualifications and experience requirements for those who can deliver the training, including the need for bi-annual refresher training.

As always, we welcome all comments and feedback on NZSA or industry issues and activity.

Keep safe and well.

Kind Regards
Gary Morrison


NZSA / Security Industry updates

NZSA partnering with Skillpod
NZSA has partnered with Skillpod to bring microlearning modules for human skills.

Successful organisations know that a skilled and future-ready workforce is key to delivering business outcomes in today’s challenging labour market. Skillpod’s microlearning library offers training to bring human and communication skills development into your everyday real world. Skill Pod will help you to support your people’s personal development and the growth of your business with Skillpod’s microlearning for human skills.

We will be launching this in the coming weeks.


Cadets appointed to NZSA Board

Joel Walsh
As Tauranga Regional Manager for Watchdog Security Group, Joel straddles both the management and front line perspective of the industry as he spends a regular amount of time actually working on the front line with his staff. In addition to that Joel, being a Māori in a leadership role, brings a balanced approach to a Te Ao Māori perspective on the industry, mixing his cultural heritage with corporate experience and a sound understanding of the issued faced by his predominantly Māori workforce.

William Seuao
William is an experienced Operations Manager, currently heading screen sector security (film and television) and Waitemata (West Auckland) patrol operations. His previous role as an HR Coordinator has provided him with solid grounding in recruitment and employment procedures in a diverse workforce. As a matai (chief) William is well regarded in his Samoan community for his leadership and compassion.


International Security Officers’ Day
International Security Officers’ Day, celebrated on 24 July, is an opportunity to say thank you to Security Officers for keeping us safe 24/7.

The NZSA have badges available for purchase, as pictured below.

The cost is $30 + GST for a bag of 10 badges. If you would like to place an order please email [email protected].

Stab vests – considerations for purchasers
The majority of stab vests are generally the hard-shell type however these are not comfortable to wear and can be obstructive when placing someone in a restraint. A combination vest that is soft and has both stab and ballistic ratings is recommended. As far as ballistic ratings go, there are a couple of types which offer protection against handgun threats, however some have a higher rating (larger calibre) and higher edged blade protection.

Potential buyers of vests need to consider the following:

  1. Is the vest fit-for-purpose? In other words, does it suitably address the safety concerns of the wearer and is it as comfortable as a vest can be to wear on a long shift?
  2. Is the supplier reputable and do they have a good understanding of what is being sold?
  3. Does the vest offered have a size range applicable to NZ demographics?
  4. The measure and fit of a vest are of paramount importance. A loose-fitting vest may not work to its potential if struck by a ballistic threat and will be uncomfortable due to too much movement on the torso. A vest fitted too tight may constrict chest (lung) movement in situations where the wearer is breathing heavier than usual. If is preferable to measure and fit each staff member to ensure the fit is correct and the wearer is happy and understands how to look after the vest.
  5. Is the vest easy to don/doff and maintain?
  6. Does the overt vest have load carriage capability for items such as radios and body-worn cameras?

If you would like to discuss your needs or concerns regarding vests please contact Strategic Defence who offer NZSA members a discount.


Nextro  awarded Genetec Partner of the Year for New Zealand at Elevate 24
Nextro, the New Zealand security integrator and managed network and security services provider, was awarded the prestigious Genetec Partner of the Year – New Zealand award in front of a packed partner event hosted by Genetec in Chiang Mai, Thailand. The award recognises Nextro’s growth, capabilities, and customer wins for Genetec in the New Zealand market, where the company has deployed and integrated Genetec for unified video surveillance, access control, intrusion detection and licenses plate recognition systems, for leading enterprises and critical infrastructure operators across New Zealand.

More recently, Nextro has deployed and integrated industrial IOT (IIOT) sensors across campuses with reporting and alerting directly into Genetec. It is also the leading provider of the Genetec Security Center SaaS cloud solution for physical security unification in the New Zealand market.


Saved a Life Medal
Security personnel are often first responders to a diverse range of incidents and emergency situations and the actions that they take can directly lead to the saving of lives.

Whilst these professionals don’t seek accolades or recognition, the Saved a Life Medal programme provides a way in which the community can support and recognise those who demonstrate the very best in security professionalism. The award programme will also help to recognise our industry’s security personnel who face the daily potential of making critical decisions or taking action to save a life or property.

Nominations and qualifying criteria for the Saved a Life Medal can be made online via the NZSA website.

The NZSA welcomes nominations from employers, customers, work colleagues, emergency service providers and members of the public who can verify that the actions of a Security Officer, or a Security Team, directly contributed to the saving of a life.

All nominations will be assessed by the NZSA executive, and recipients of the Saved a Life Medal will be recognised and profiled in the bi-monthly NZSA newsletter and on the NZSA social media platforms, and will also receive an attractive inscribed award which they will retain.

All winners will be presented with an attractive medal which they get to keep, and their actions will be profiled within the bi-monthly NZSA Newsletter and on NZSA social media platforms.

Recipients of the Saved a Life Medal will also be recognised in a roll call at the Annual Security Awards event and will automatically be nominated in the appropriate award category for each year.


COA Conflict Management Training
Train the Trainer and Refresher Training for Trainers

Call for registrations

As the industry peak body, the NZSA has assumed responsibility for the current delivery of the Conflict Management Refresher and Train the Trainer training programmes. We have contracted subject matter experts to deliver the Conflict Management Training in accordance with specified standards and to ensure that trainers of the unit standards possess the necessary skills and competence. Please note: the Conflict Management Refresher course includes assessment activity.

For further information and to register please email [email protected].


Partner updates

Have a Hmmm
As the 2024 winter sport season is about to kick off, ACC is getting ahead of the game with a campaign to remind our people to ‘Have a hmmm’ before they get stuck in – so they can prevent injuries during pre-season training and throughout their winter sport activity.

The campaign includes handy training tips for rugby, football, netball, and rugby league – as these account for almost 30% of all sports claims and costs to ACC, useful information can be located on our website ACC SportSmart tips.

With two-thirds of injuries happening outside of work, sports injuries can have a significant impact on businesses, an injured employee’s workmates and their own whānau. So, you may have an interest in sharing some of the campaign’s prevention information to support employees to stay injury-free this winter.

ACC also has useful guides for employers for when injuries do happen – to help support injured employees to safely recover at work.


Ministry of Social Development
Trademe’s Annual Job Market Insights Report 2024

MSD shared the lateset Trademe Annual Job Market Insights Report. This year’s report indicates a shift in the psyche of New Zealand job hunters – and showcases the economic impact on the business landscape. Download your copy here.


NZSA Membership

We welcome the following new Corporate Members:

2Secure Security Ltd

Caldwell and Levesque Ltd

Central Security Solutions Ltd

Goodwill Security Ltd

Whakahau Security Ltd


and the following new Associate Individual Members:

Craig Gilbert

Daniel Malan



FPANZ Get it Right seminars
The Fire Protection Association NZ is running Get it Right Seminars in early April covering Fire Protection and Alarm Systems in Buildings NZS 4512:2021. The workshops will be very relevant to those members who are involved in the installation of fire alarm systems as part of their service offering.

NZSA Members will qualify for FPA Member rates. For dates and details email [email protected].


NZISF breakfast meeting

Topic:  Comments on the findings from Kordia’s 2024 “New Zealand Business Cyber Security Report”

Join Alastair Miller (Principal Advisory Consultant) for breakfast, as he dives into this year’s “New Zealand Business Cyber Security Report”.

Speaker:  Alastair Miller

When:  7:15am Thursday 9 May 2024
Where:  Kordia HQ, 162 Victoria St West, Auckland


For further information and to register please see NZISF.


Member Benefits

NZSA HR Advisory Service

A reminder to members that SuccessHR are human resource consultants available for any employment support regarding your employees. Support offered at no expense to our members is telephone communication support eg. disciplinary, performance. You also have access to individual employment agreements. Any additional support would be charged to you accordingly.

For any support or further information please contact:

Susan Beange
Human Resources Team Lead
[email protected]
021 929 528

Emma Johnston
Human Resources Specialist
[email protected]
021 659 456


Strategic Defence
Strategic Defence provides specialist protective products to members of the security industry. These products include stab/ballistic vests, boots, fog-free protective eyewear, hand-held metal detectors, flashlights, and many more. NZSA members qualify for between 10-20% discount. Expert advice, support, and unmatched service. For more information see the Strategic Defence website.


Guardhouse is an end-to-end workforce management system custom built for NZ security companies. Founded in Australia, Guardhouse is Australia’s leading security specific workforce solution, bringing our product innovation and unique workflow optimisation to the NZ market saving our clients both time and money. Our values that drive your success are customer obsessed, developing unique partnerships, simple yet powerful product design and consistent innovation and R&D. Some of the funcationality includes, Rostering, Time & Attendance, Payroll & Invoicing + integration to accounting and payroll systemts, Welfare Checks, Incident Reporitng, Compliance Management, Company and Site SOPs with digitial signiture, Customer Portal Access, Tours and Patorls module and much more. For more information see the Guardhouse website.


Building Networks Compliance Guidance
Building Networks are the leading authority on building compliance and they are offering a 20% discount for members: Building Networks website. For industry news, updates, tips and opinions from the frontline, sign up to the Building Networks newsletter.


NZSA have an agreement with Mobilcard offering members fuel discounts

Key Benefits:

  • Up to 16 cents per litre (including GST) discount off the pump price for all diesel and petrol purchased at a discounted Mobilcard acceptor sites. Minimum discount of 12 cents per litre (including GST).
  • Available at 330+ sites nationwide. View to find an acceptor site near you.
  • No card or transaction fees.
  • No need to manage receipts for tax purposes, all managed under one account.
  • Costs can be tracked easily with one monthly invoice. You can also have online access to multiple reports including the fuel consumed by individual vehicles.
  • PIN number and purchase restrictions for added security.
  • You must be a member of the NZSA to qualify for this offer.

A vehicle consuming 100 litres per week using a discount of up to 6 cents per litre = $6 discount per week..
A vehicle consuming 100 litres per week using the NZSA MOBILCARD discount of up to 16cents per litre = $16 discount per week
For a company fleet of 20 vehicles that’s potentially an annual saving of over $10,000 per annum.
The discount level is dependent on volume of fuel used per annum.
For further information please email [email protected].


First Aid and Refresher Training
Life Care Consultants have extensive experience with first aid training in the security industry and are offering NZSA members a 10% discount on all first aid and refresher training.

For further information please email Russell Taylor [email protected].


Keeping your team up to date
Like many organisations we are constantly looking for ways to ensure we can communicate effectively with our members and their teams. The best way to stay up to date on NZSA and industry news is via our newsletter. The more people from each company who receive our newsletter, the higher the chance of updates being communicated within the industry. With this in mind, we welcome you to send us any company contacts who would like to receive our newsletter and we will add them to our distribution list. Please email any contacts to [email protected].


NZSA member referral – strength in numbers
NZSA’s membership has grown strongly over the past year and each new member not only strengthens the Association and the security community, it also enables us to provide you with more benefits and services and a greater voice for the industry. So help grow your community and strengthen your Association by referring a prospective new member. To refer a prospective member please email details to [email protected]. For details on member benefits please see the NZSA website.