Covid-19 Security Update – PPE, Electronic Security Providers with Resource Capacity and Recognition for our Workers

Despite government assurances that PPE will be available for all essential service providers it is evident that there are shortages impacting across a number of industries and that there will be some supply chain delays. The issuing of PPE is being managed through MBIE and District Health Boards with priority placed on front-line health care and emergency service workers.

We have registered our industry need for masks, gloves and sanitiser but do not expect an immediate resolution to the existing supply constraints.

We are also working with a local importer of hygiene products and they are hopeful of being able to provide package offers to NZSA members by Monday. This will be communicated as soon as we receive confirmation.

Electronic Security Providers with Resource Capacity
We have received advice from a national service provider that they may be seeking additional resource capacity to maintain service coverage for large essential service entities. They have asked if we can identify smaller regionally-based members who have resource capacity and may be able to assist. If interested, please contact Gary on [email protected] and he will facilitate an introduction.

Recognition for our Workers
Whilst we may be at the very early stages of the Level 4 Alert lockdown, we believe it is appropriate to recognise the efforts of all involved in adapting to such a rapidly evolving situation and in particular, the superlative efforts of our security staff operating at the front line.

News articles this week have regularly featured security staff performing critical duties in supporting the ongoing provision of essential services, be it directing traffic at drive-thru Covid-19 testing centres, keeping hospitals and supermarkets safe and secure or ensuring on-going security of buildings. Without exception those who have appeared on the news have been well presented and utilising PPE, professional in the performance of their duties and a real credit to the security industry.

This is a situation we never wish to see repeated however it has been heartening to receive positive feedback from many government agencies, heads of other industry associations and our customers, recognising the value of the services being provided by our workers and complementing the industry and our people on the way we have stood up to date.

There are challenges we still face in securing PPE and adapting to an ever-changing environment but we should be proud of what we are achieving and the role we are playing.

Please note that we will available outside business hours and over the weekend if you have any urgent requests for guidance or assistance. Contact Gary on [email protected] or 021 122 9606.

Stay safe and keep well.

From the NZSA team.

Covid-19 Security Update – Licences, PPE, Training and Tax Payments

We apologise for the bombardment of emails however from feedback received it appears that the regular update of information is valued and we will continue to provide regular updates as required.

Security Licence Update
We have today received advice from the PSPLA regarding licence applications, see below:

“My team are now going through all applications that have been submitted and processed (payment approved) since the 21 February 2020 and they will receive an email confirming their application and the direction from our Authority.

All applications that are currently waiting to be processed by our administration team (payment by credit card approved) should be processed this afternoon. Once the application payment has been approved my team will action an email to the individual same day.

Any further applications should have both employer and employee emails just in case.

If the application is completed correctly and payment is approved then an email will be sent out to the individual/company, it should take 2-3 days.”

PPE Update
Our earlier email provided instruction to contact your local public health team. We have been advised by several members that calls to the Auckland public health team have resulted in referral to the DHB. We have sought urgent advice from both the DHB and the Prime Ministers office and will relay any update as soon as we receive it.

Industry Training Update
We have been informed that some providers are still delivering Unit Standards 27360 and 27364 via distance learning. Several advise that they are unable to enroll further learners however any members who wish to discuss delivery options further can contact C4 Group.

Tax Payments Update
If your business is unable to pay its taxes on time due to the impact of Covid-19 the IRD will write off any penalties and interest. You don’t need to contact them immediately, just when you can.

It would be helpful if you could continue to file however, as the information is used to make correct payments to people, and to help the government to continue to respond to what is happening in the economy.

Click here for updated advice to business from the IRD.

NZSA support for ensuring continuity of security labour resource for our members

Whilst today’s business environment is extremely challenging, we in security are one of the fortunate business sectors to be deemed an essential service and with some degree of certainty for our businesses and employees.

Demands on our services will differ business to business and sector by sector however we are already seeing an unprecedented demand for security officers to provide a wide range of essential services during the lock down period and potentially the foreseeable future.

The NZSA is widening our existing Skills for Industry Work Broker initiative to focus on ensuring continuity of a labour resource for our members providing essential services. This will include full-time, part-time and casual positions.

We will continue to support members signed to our existing programme with continued support and milestone payments for existing and future MSD candidate placements however most of our focus will be on identifying “fit for purpose” candidates from those businesses and industry sectors that are facing retrenchment and lay-offs and being able to refer those candidates to our members who desperately require additional workers.

We are working closely with MSD, the Student Association, Etu and the wider Business and Industry Association community to ensure that we are reaching those workers in other industry sectors who are seeking employment and promoting the security industry as a great option for them.

The NZSA team will:

  • Provide candidates with an overview of the industry including an understanding of the licensing requirements
  • Inform candidates of the various roles we are looking to fill and provide reassurance around their personal safety
  • Provide telephone screening to ensure that candidates are “fit for purpose”
  • Apply for the candidates Temporary Licence, including payment of the application fee
  • Provide details of recommended candidates to our members seeking staff.

If you need staff please contact us on [email protected] and provide information including numbers, region, overview of duties, nature of contract (full-time, part-time or casual) and any other pertinent detail.

Should you have any questions please contact Andrea on [email protected] or 0274 502020.

Covid-19 – Your Security Questions Answered

Earlier today we issued a guidance document confirming that Security Services are defined as an Essential Service.

We appreciate that there is not a lot of supporting detail at this time and our contacts within Government advise that this is still a work in progress and they are currently working on setting up a call centre and 0800 line to respond to questions. Further updates specific to individual industry sectors are expected over coming days.

We also thank you for the support received from our members and have provided below a response to common questions that we are receiving.

Further updates will be provided as required.

If you have any concerns, questions or just need a chat, then please don’t hesitate to contact our CEO Gary on [email protected] or 021 122 9606 or [email protected]


Will we be able to source security equipment to continue provision of services?
Yes, we expect so but subject to product in stock. Most suppliers/distributors we have talked to will continue operating as a supplier to an Essential Service.

What obligations do security providers have to their staff?
Employers must take all possible measures to ensure the safety of their staff including putting in place alternative ways of working to keep employees safe. This may include issuing and checking use of PPE, shift based working (if an option), staggered meal breaks and physical distancing. Staff must also be advised to report any concerns if they are required to attend a site that they consider is not safe.

Will the PSPLA still be processing licence applications?
Yes, the PSPLA will continue providing services with urgency placed on turn-around of applications that meet initial screening criteria.

The published list of Essential Services has a lot of gaps and ambiguity. Can we get more detail?
This is an evolving situation and as of yesterday morning the list did not even exist. Government advice is that more specific information for each sector is being developed and will be published shortly. They are also setting up a call centre and 0800 line. We will ensure members are kept posted on developments.

Are temporary licence holders covered under Essential Services?
Yes, all workers with a full or temporary licence are covered by Essential Services designation.

What will happen with our tech’s who are enrolled in the Level 3 NZC Electronic Security?
We have been advised by ETEC/Shift, who deliver the qualification, that they will continue to support learners during the lockdown as the tutors can support online learning from home. Unfortunately the launch of the Level 4 qualification will now be delayed.