NZSA Training Division

NZSA Training is a private training establishment that specialises in the design, development, and delivery of training to:

  • those who work or who would like to work in the security industry or in other security jobs,
  • those with security and safety responsibilities in other industries, and in commerce,
  • those whose personal safety is at risk from violence or the threat of violence in the workplace,
  • those with other specific training and development needs.

The NZSA offers a range of courses to meet those needs such as:

  • Mandatory Training (unit standards 27360, 27361, 27364)
  • National Certificate in Security Level 2 (LCP1, LCP2)
  • National Certificate in Security Level 3
  • Customised training programme

The NZSA is currently a category 3 training provider. For more information click here

Our Trainers

Ngaire Kelaher, CPP, PSP, Dip. Adult Ed.
Deputy Director Of Training

Ngaire has been working in the Security Industry for the last 20 years (since 1995),first specialising in overt and covert retail security, site security and event security before experiencing other sectors of the industry. In 1997 Ngaire moved into the training sector of the industry (whilst still guarding) and after gaining the National Certificate in Security Level 2 and the National Certificate in Security Level 3 in Security in a variety of strands Ngaire became a workplace assessor. Since then, Ngaire has also gained the National Diploma in Adult Education and Training to compliment her role in programme management and delivery.

Ngaire has now been involved in training design, delivery and assessment since the late 90’s and has always worked within the security industry focusing on the delivery of the NZQA National Security Qualifications as well as customized programmes with a security focus. Ngaire has been a member of the previous Security Industry Training Advisory Board, has been an ASIS International (and New Zealand chapter) member since 2008, and has worked closely with various security organisations over the years in delivering security programmes to their staff.

Ngaire also holds the PSP (Physical Security Professional) certification with ASIS International (American Society for Industrial Security) and, as well as being the current Secretary for ASIS New Zealand, has also attended conferences in New Zealand and Overseas.

Ngaire’s primary capabilities are:

  • Programme management
  • Programme design and delivery
  • Assessment development
  • Quality Assurance Management

Learner Guidance & Support

The NZSA places a high priority on providing our trainees with guidance and support. We recognise that a large proportion of New Zealand’s population growth over the next few decades will come from Maori and Pasifika communities and we need a good support network in place for these trainees. The NZSA maintains comprehensive reporting processes to record and analyse the progress and achievement of all trainees, including these priority groups, and this enables us to ensure that our staff and resources are equipped to properly support our trainees with any questions or cultural needs they may have.

Consent to Assess

NZSA Training is NZQA (New Zealand Qualifications Authority) registered and accredited since 1998 (under its previous name TSSL) and has consent to assess the following:
Sub-field consents to assess:

  • Security (to level 6)
  • Adult Education and Training (to level 6)
  • Generic Education and Training (to level 6)

NZSA training also has consent to assess in a variety of domains and individual unit standards.

Course Approvals

NZSA has NZQA course approval for the following programmes:

  • National Certificate in Security Level 2 (course approved)
  • National Certificate in Security Level 3 (course approved)

Student’s Fee Protection Policy

NZSA Training is partially exempted from Student Fee Protection due to the following:

1. Fees are under $500 (such as the mandatory training programme)

2. Third party payment (the employing company pays NZSA as a client account)

Deferred payment:

Where Student Fees are paid by a student in arrears of tuition delivered, the Student would not have advanced any fees for undelivered tuition, and should the Course cease to be provided the Student can stop paying the fees and there would be no risk of loss of fees paid.

“This arrangement has been accepted by the New Zealand Qualifications Authority as meeting the requirements of the Education Act 1989 and the Student Fee Protection Rules 2013”

Refund Policy

Short Courses and Workshops

  • Withdrawals outside of 10 working days before the course is scheduled to commence will receive a full refund;
  • Withdrawal within 5 – 10 working days before course is scheduled will not receive a refund, but may nominate a replacement learner;
  • Withdrawal within 5 working days will not receive a refund.

Programme lengths of 3 months or more (12 weeks or greater):

  • Withdrawal before the programme start date will receive a full refund;
  • Students withdrawing within a 1-8 day period will receive a full refund less 10% or $500, whichever is the lesser of the two;
  • Any student withdrawing after an 8 working day period will not be entitled to a refund, unless exceptional circumstances are proven.

New Learner Info

New learners – Click here for information on the following:

  • Enrolments
  • Entry Requirements
  • code of conduct,
  • special needs,
  • attendance requirements,
  • Course withdrawals & refunds
  • Resources Required
  • Assessments
  • the right of appeal procedure,
  • compliments and complaints procedure,
  • Learner Support

Mandatory training delivered by the NZSA

NZSA has taken a leading role in raising the quality of training being offered across the industry.

The PSPLA regulatory training requirements for security guard Certificates of Approval (COA) are:

-NZQA unit standard 27364 (demonstrate knowledge of the security industry in the pre-employment context)
-NZQA unit standard 27360 (demonstrate knowledge of managing conflict situations in a security context)
-NZQA unit standard 27361 (manage conflict situations in a security context)

ALL holders of Licenses and Certificates of Approval for Crowd Control, Personal and Property Guards (prior to the 1st October 2013) MUST complete the mandatory training by 1 October 2014.

We have a nationwide network of delivery – with many options in Auckland and around the rest of the country.

Click Here to see our calendar with our upcoming training dates.

Cancellation Policy:

While NZSA Training will make every effort to deliver courses as per our published schedule we reserve the right to cancel courses where numbers make them uneconomic to run. Courses may also be postponed due to unforeseen events out of our control, such as flight cancellations impacting on the travel of our facilitators.
In event of such a cancellation or postponement enrolled learners will be contacted as soon as possible and arrangements made to reschedule the course or place them on courses in other locations.

Click the below icon to download the Enrolment Form.
Enrollment Form

New Zealand Security Association Academic Board
Purpose:
NZSA Academic Board is established to provide input and advice to the New Zealand Security Association, on an as required basis, in matters relating to security education and training.

Board Responsibilities:
1. To ensure the relevance of programmes offered by NZSA Training
2. To provide input into the development of new programmes
3. To advise the Convenor of any identified programme requirements
4. To recommend any new programme initiatives
5. To provide feedback on any issues relating to the quality of programme delivery

Board Membership:
The NZSA Academic Board shall consist of the NZSA CEO, NZSA Director of Training, and NZSA Training facilitation staff, and shall also have a broad representation covering Industry across all of its activities – including physical, electronic, cyber and manpower.
Non – NZSA staff members of the Board will be invited to participate by the NZSA Director of Training. Nominees may come from NZSA Training, the NZSA Board, or from other members of the Academic Board.
Members acknowledge that their role is voluntary without any expectation of financial reward or compensation.

A list of Board members will be published on the NZSA website. Members may acknowledge their Board membership on their own websites, profiles or resumes.
Members of the NZSA Academic Board must:
• Respect the confidentiality of any matters subject to Board discussion
• Show respect for the other members

Members must not do anything that may bring the Board or NZSA training into disrepute. NZSA reserves the right to remove any Board member without notice or recourse.

Current Board Members:

(Note: Some members have elected to remain unlisted)

NZSA has introduced an Awards Recognition Program.

Learners engaged in specific NZSA training programmes will achieve recognition through the award of an NZSA Badge. As they continue to progress through the National Certificates they will be awarded higher level badges.

Contact details

For general information and enrolment details please contact:
NZSA head office
09 486 0441

Click here to go to the E-Learning portal.

Is Armed Robbery a risk for your business?

They will be led through a process that identifies and analyses the risk specific to their own business in terms of the likelihood and consequences of an armed robbery. Note that if they do identify it as a risk they have an obligation under The Health and Safety in Employment Act to do something about it.

2. How to treat that risk

We will recommend that they need to have appropriate policies and procedures and to communicate these to staff. In some cases I expect they will have these, but they may be in need of review. We will work through what they should contain, for example:

  • A Cash Handling policy
  • Processes for identifying and reporting suspicious behaviour
  • What do you want your staff to do in a robbery situation (we will steer them towards complying with the instructions of the robbers, but also discuss scenarios where it may be appropriate to fight back)
  • What to do after an incident – this will cover the immediate (First Aid, Preserving Evidence); short term (how and what

to report to Police – this is where we like them involved) and long term after effects (Post Traumatic Stress)

As we are a division of the New Zealand Security Association we will also be able to provide some recommendations around security enhancements – both manpower and technical that will both reduce the risk and increase the potential for catching the bad guys.

Price:

A Total fee of $1250 + GST for each workshop (maximum number of attendees will be 25),
Optional Mock Robbery Course $250 + GST to the cost.

That includes delivery, hand-outs, and a report back to you afterwards based on the participants’ evaluations.

“The training was done in such a way that made it easy to understand what was required. The practical sessions were well done and made it easy to achieve the standard”

-Mark Proffitt Proffitt Security Limited

“Very well presented by instuctor. Kept interest levels high. Very good knowledge of subject“

– David Briscoe Independent Security Consultants Ltd

National Certificate in Security L2