Understanding consumers of private security in New Zealand
Dr. Bradley can be contacted at:
Tel: 04 463 5432
The ”friendly face approach” is the key difference for great event security.
If its rugby, cricket, soccer, league, netball, exhibitions, concerts, parties or shows, they all need excellent people to greet you, meet you and make sure you have a memorable experience.
Event security really is all about providing the best experience to every customer, every time.
Sport and entertainment is big business in NZ with a growing market for major events it is now even more important that these are managed well, so talk to the specialist event security companies – events, stadiums and venues are their core business, as they specialise in this service their recruitment, training, culture and presentation are tailored to create great customer experiences.
How It Works
Communication from your home or business to your Monitoring Centre works over standard telephone lines or other communication networks, so it doesn’t matter where your Monitoring Centre is located, the connection time is usually within seconds. If an alarm is triggered a Monitoring Centre representative will carry out your instructions. In some situations, calling the premises first helps in determining whether the alarm requires the Emergency Services to attend.
By doing this, the Monitoring Centre is able to provide more accurate information to the Emergency Services, should they be required, and help them reduce the possibility of sending false dispatches that can impact their ability to respond to genuine emergencies.
Cost saving hint: If you (or your family or colleagues) trip the alarm yourselves cancel it immediately by entering your alarm code (digits, passcode, PIN etc) into the keypad. This helps reduce the chance of you being charged for the costs of any attendances by a patrol response company or Emergency Services to false alarms. If you accidentally trip a smoke or heat detector cancel the alarm then phone your Monitoring Centre immediately to cancel the response.
NZSA Code of Practice for Alarm Monitoring Centres
Alarm Monitoring Centres
A Specialist Working Party on Hardware, including locks, safes, grilles, bollards etc is in the process of being formed to develop appropriate standards to cover these categories. Applications range from residential to commercial to banking institutions.
The Specialist Working Party will define the scope which may include; cash/deposit/day boxes, door and cupboard locks, gun and drug cabinets, fire-resistant data protection, fire-resistant document protection, home and office safes, key cabinets and key safes, garage locks, keypad locks, padlocks, patio bolts for doors, push locks for windows, grilles, bollards etc.
The intent is to develop internationally aligned New Zealand standards.
If you possess industry knowledge and would like to be considered as a participant on this Specialist Working Party, please forward your contact details to Greg Watts, Executive Officer of the New Zealand Security Association.
As crime increases in our society, security officers become an important and integral part of any security methodology, protecting property, assets and people, utilising innovative technologies to deter, detect and minimise crimes. The advantages of engaging audited members of the New Zealand Security Association (NZSA) is that the company must not only have a security license under the Private Security Personnel and Private Investigators Act 2010, but must also comply with the NZSA security guards ‘Code of Practice’, provide quality training programs for their staff and agree to adhere to the NZSA ‘Code of Ethical Conduct’, as well as meeting all the other rules and regulations of the NZSA.
NZSA Code of Practice for Security Guard Services, including Guarding & Static Security Officer Services
Code Of Practice Security Guard Services 2012
With identity theft being a multibillion dollar industry around the world, it is more important than ever to protect yourself and your client’s information. All it takes is one or two pieces of personal information from your rubbish for a thief to steal your identity.
Banks, hospitals and financial companies are all well-known sources of confidential information that must be shredded to preserve client confidentiality. However, the responsibility for managing the disposal of confidential documents is high priority in all industries. Shareholders, investors and internal staff are all motivated to obtain access to confidential information. A systematic document shredding process has become a standard part of file and document management programs in many large corporations.
Document Destruction is a simple and effective way to completely dispose of all personal, private and confidential information.
Any company that provides a service where there is an expectation of privacy is legally required under the Privacy Act 1993, to take all reasonable steps to ensure that privacy is protected. When confidential information needs to be disposed of, the most secure method is the complete destruction of the document. Document shredding allows companies to quickly and efficiently destroy documents.
The NZSA has a Code of Practice that requires members to be independently audited against the Code every two years. This audit covers not only the process of ensuring the security of the documents once collected, but also includes the requirement that any staff involved in the process are licensed under the new Private Security Personnel and Private Investigators Act 2010.
Although not mandatory under the Code of Practice, normal practice and expectations are for the shredded documents to be recycled, and this is recommended in the Code.
A private investigator is a person who can be hired by individuals or groups to undertake investigatory law services. They often work for attorneys in civil cases and for insurance companies to investigate suspicious claims etc. Private Investigators who are members of the NZSA must adhere to a strict ‘Code of Ethical Conduct’ at all times.
NZSA Code of Practice for Private Investigation Services
Private Investigation Services
Is about the safe, secure and speedy transportation and processing of cash, including:
- point-to-point cash and valuables transportation
- delivering / collecting valuables from national or international flights
- counting and direct crediting cash into bank accounts
All NZSA members involved in Cash Collection adhere to the strict code of practice ‘Cash in Transit’
Independent, experienced, and informed advice from qualified security professionals is a critical part of the decision making process for consumers of the security industry’s products and services. The NZSA promotes professional excellence and true independence as a core requirement of persons or companies promoting themselves as consultants within the security industry. In this context, the term consultant refers to a person or company operating as an advisor to clients of security services or products, from a truly independent standpoint, rather than a term applied to a sales person with a clear vested interested in the outcome of a “sale”.
Strategic relationships with domestic and international professional security bodies assist us in moderating persons wishing to be considered as independent consultants, with both ASIS NZ and the Australasian Council of Security Professionals critical to this process from an external perspective. Members wishing to be listed as independent consultants must agree to the New Zealand Security Association’s code of ethical conduct and the code of practice for independent consultants, (which is currently under development) and meet all other requirements and expectations placed on them by the association.
Electronics – Security Electronics & Technology
Can take many forms from basic Intruder Alarms Systems (IAS), to biometrics (the science and technology of measuring and analysing biological data).
These systems need to be tailored for the individual need, so the type and number of equipment that will be used WILL vary between installations; there is no “one fits all” solution.
It is imperative that a detailed security assessment is carried out BEFORE any proposal is considered, in order that the needs of the client be identified and satisfied.
In general it is used to either, deter, prevent or detect thieves and opportunists from entering premises. This can be achieved by using sophisticated electronics, but they do need to be “fit for purpose” designed, installed, monitored, serviced and maintained by suitably licensed, qualified and experienced companies and individuals.
The easiest way of achieving this is to use an accredited NZSA member.
Points to consider:
- You should check that your chosen installation company;
- Is an accredited member of the NZSA
- Is licenced with the Ministry of Justice
- All of the staff that are required to, hold Certificates of Approval from the Ministry of Justice
- Has all the relevant insurances including public liability and private indemnity
- Offers 24/7 cover, on every day of the year
- Complies with the relevant AS/NZ standards
- Complies with the relevant NZSA codes of practices – click here to view
- Uses good quality equipment, with warranties and good service back-up
- Explains the various monitoring options
- Offers you a preventative maintenance scheme
- To complete your system, off-site monitoring by an accredited monitoring station that meets or even exceeds the relevant NZ standards, should be considered.
- The system meets YOUR needs
Intruder Alarm Systems are now a vital tool to deter would be thieves and opportunists entering our premises.
Benefits of Becoming A Member
- Reputation – enhance your reputation through membership with a recognised, professional association which maintains an established Code of Ethical Conduct and Professional Codes of Practice
- Recognition – become recognised as a security industry professional through the NZSA accreditation program and use the NZSA logo to promote your business
- Professional development – improve and update your skills by attending regular workshops, training opportunities and product exhibitions
- Networking – improve your contacts, knowledge and access to others by attending NZSA regional events and the annual Conference & Exhibition
- Administration – our full time dedicated staff work for our members and in the best interests of the security industry
- Mentoring – utilise the NZSA mentoring program to improve your business practices and services
- Business Tools – utilise a comprehensive set of business tools, including accounting, employment, taxation, business documents and forms, legal contracts and much more through the NZSA website
- Accounting Services – access an easy to use online business accounting solution through the NZSA website
- Legal Services –access to preferential rates and advice from the NZSA’s appointed solicitor
- Training – selected free training and professional development opportunities
- Conference & Exhibition – discounted registration fees for the prestigious annual NZSA Conference and Exhibition
- Printing Services – benefit from very competitive NZSA printing rates on all your business stationery, savings of up to 60% off. This high quality service is flexible to meet your individual requirements
- NZ Security Magazine – free subscription and reduced advertising rates to all NZSA members
- Business development – improve your organisation’s performance by attending NZSA business management workshops
- New Business – gain additional business through the ‘Find a Security Company’ on the NZSA’s website
- Advertising – benefit from NZSA advertising in the Yellow Pages and campaigns with the New Zealand Herald and other security related publications
- Marketing – increased membership exposure through NZSA marketing initiatives including print media, TV and Radio
- Prequalification – NZSA membership can provide prequalification for tenders
- Job Advertising – Advertise jobs on the NZSA website FREE of charge
- Lobbying – benefit from the NZSA’s position as the voice of the security industry, engaged at all levels, across all areas of security legislation, including funding of high profile lobbyists to act on behalf of and in the best interests of the industry
- Updates – be kept informed of changes in legislation and training requirements through the NZSA website and regular NZSA newsletters
- Complaints & Disputes – utilise the NZSA disputes resolution service to act as a mediator in resolving disputes between NZSA members and third parties
- One Industry Voice – provides consistency together with a recognised voice